Parallel Round Table Sessions
The Economic Times CX Summit
"If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering" - Jeff Bezos, CEO of Amazon
Gaining lifelong consumers is not easy. Particularly when there is tight competition to be number one in a competitive environment. Customer demands are increasing rapidly, teams are overburdened, and every minor error is magnified on social media. Amidst all this, corporate leaders have been putting their energy and resources towards creating the greatest customer experience for their 24/7 Digital Customers in order to stay relevant and ahead of the competition. Read More.
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ABOUT THE SUMMIT
After a successful inaugural edition in 2020 and a continuation in 2021 of the previous summits, the CX Summit 2022 broadens horizons and opens-up challenges as India moves into a new era.
The focus of this year’s Summit will be on how the Indian Subcontinent’s domestic and international businesses have transformed consumer experiences and brand management as we know it. In order to create better products, services, and experiences, the new age of business harnesses emerging and digital technologies. The 24/7 Digital Customer and customer experience are still at the top of corporate leaders’ agendas.