600+

Delegates​

35+

Speakers​​

5+

Parallel Round Table Sessions ​​​

The Economic Times CX Summit

"If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering" - Jeff Bezos, CEO of Amazon

Gaining lifelong consumers is not easy. Particularly when there is tight competition to be number one in a competitive environment. Customer demands are increasing rapidly, teams are overburdened, and every minor error is magnified on social media. Amidst all this, corporate leaders have been putting their energy and resources towards creating the greatest customer experience for their 24/7 Digital Customers in order to stay relevant and ahead of the competition. Read More.

Discussions on new disciplines

Discussions on new disciplines, trends, and technologies stemming from experience.

Guidance from speakers

Guidance from speakers on fine-tuning your customer experience

Experience cutting-edge technology

Experience cutting-edge technology from solution provider

Key Takeaways

Share platform with the world’s greatest cx leaders

Experience the current trends in cx

Witness exciting idea-sharing

Build a global network

WANT TO KNOW MORE ABOUT THE SUMMIT?

ABOUT THE SUMMIT

After a successful inaugural edition in 2020 and a continuation in 2021 of the previous summits, the CX Summit 2022 broadens horizons and opens-up challenges as India moves into a new era.

The focus of this year’s Summit will be on how the Indian Subcontinent’s domestic and international businesses have transformed consumer experiences and brand management as we know it. In order to create better products, services, and experiences, the new age of business harnesses emerging and digital technologies. The 24/7 Digital Customer and customer experience are still at the top of corporate leaders’ agendas.