Agenda
Plenary
Industry Led
Roundtables
Plenary
Ruby Ballroom
Get ready to embark on a transformative journey at the AI Summit, where industry leaders, experts, and decision-makers converge to shape the future of AI in a dynamic business landscape. With compelling keynotes, practical use cases, and interactive panels, attendees will delve into the latest trends and innovations in AI, gaining invaluable insights and strategic roadmaps to navigate the evolving landscape with confidence. From exploring different AI models to securing infrastructure, this summit promises unparalleled opportunities to drive industry-led growth and innovation.
* Agenda is work in progress and subject to changes
Industry Led
Industry Led
Oyster Room
Personalized Financial Engagement: Returning to the roots with Data and AI
In the past, banking thrived on close, personalized relationships, where financial professionals understood the unique needs of each customer. However, as financial institutions grew, these interactions became more transactional, leading to a loss of trust and loyalty. Today, AI offers a powerful way to bring back that personalized touch—on a scale previously unimaginable. This industry-led track on ‘Banking & Financial Services’ will gather tech leaders to explore how data and AI can revolutionize customer engagement in the financial sector. In this session, experts will discuss how AI is reshaping the BFSI industry, enabling personalized experiences, smarter decision-making, and driving innovation. Join us to gain valuable insights into the latest trends and best practices in AI-driven finance and discover how your organization can harness AI to innovate and thrive.
Key discussion themes:
Industry Led
Oyster Room
Building Customer-centricity to Unlock Retail and Consumer Goods success in India
As India rapidly advances towards becoming the third-largest consumer market globally by 2030, retailers and brands face the critical challenge of deeply understanding their customers to stay ahead of the competition. In a market characterized by a vast consumer base and growing purchasing power, the key to differentiation lies in knowing who your customers are, how they make purchasing decisions, and what experiences resonate with them the most. Achieving this level of customer insight is no easy task. Join us at the industry-led track on ‘Retail and Consumer Good’ for an in-depth exploration of how AI is transforming the way industry leaders are tackling these challenges. Discover how technology is empowering businesses to gain a 360-degree view of their customers, market more effectively, deliver seamless and consistent shopping experiences, and ultimately build lifelong relationships. This session will provide valuable insights into the future of customer-centric retail.
Key discussion themes:
* Agenda is work in progress and subject to changes
Oyster RoomIn the past, banking thrived on close, personalized relationships, where financial professionals understood the unique needs of each customer. However, as financial institutions grew, these interactions became more transactional, leading to a loss of trust and loyalty. Today, AI offers a powerful way to bring back that personalized touch—on a scale previously unimaginable. This industry-led track on ‘Banking & Financial Services’ will gather tech leaders to explore how data and AI can revolutionize customer engagement in the financial sector. In this session, experts will discuss how AI is reshaping the BFSI industry, enabling personalized experiences, smarter decision-making, and driving innovation. Join us to gain valuable insights into the latest trends and best practices in AI-driven finance and discover how your organization can harness AI to innovate and thrive.
Key discussion themes:
- Bringing together customer behavioral and financial data to create a single view of the customer across functions.
- Anticipating customers’ needs by understanding their financial aspirations.
- Providing personalized financial advice driven by deep customer insights.
- Proactive financial management through data and AI.
- Increasing loyalty using personalized engagement across sales, service, and marketing.
Industry Led
Oyster RoomBuilding Customer-centricity to Unlock Retail and Consumer Goods success in India
As India rapidly advances towards becoming the third-largest consumer market globally by 2030, retailers and brands face the critical challenge of deeply understanding their customers to stay ahead of the competition. In a market characterized by a vast consumer base and growing purchasing power, the key to differentiation lies in knowing who your customers are, how they make purchasing decisions, and what experiences resonate with them the most. Achieving this level of customer insight is no easy task. Join us at the industry-led track on ‘Retail and Consumer Good’ for an in-depth exploration of how AI is transforming the way industry leaders are tackling these challenges. Discover how technology is empowering businesses to gain a 360-degree view of their customers, market more effectively, deliver seamless and consistent shopping experiences, and ultimately build lifelong relationships. This session will provide valuable insights into the future of customer-centric retail.
Key discussion themes:
- Creating a 360-Degree View of Customers by integrating data from various sources to form a comprehensive customer profile.
- The Next-Gen of Loyalty Programs with advanced, personalized approaches enhancing customer retention.
- Unified Ecommerce Platforms through seamless integration of online and offline channels for a cohesive shopping experience.
- Personalization vs Privacy, balancing tailored experiences with the protection of customer privacy.
- Omnichannel Shopping Experiences providing a consistent experience across all shopping channels to improve customer satisfaction.
* Agenda is work in progress and subject to changes
Roundtables
* Agenda is work in progress and subject to changes