Mahendra Bindra is the Vice President and Head of Customer Excellence at Unity Small Finance Bank. With 22+ years of leadership experience, Mahendra is a seasoned CX strategist who believes in human-centric & digital first friction less experience at every touch point. An alumnus of IIM Bangalore and HEC Paris, he has a proven track record of scaling CX operations and driving digital transformation at multiple high growth MNCs and Indian organizations. At Unity Bank, he leads the enterprise level CX charter for all business verticals.