Chennai Customer Relationship Masters – Unified Customer Experience for Exponential Growth

Agenda

ROUND TABLE 1

ROUND TABLE 2

AGENDA Of THE EVENT

ROUND TABLE 1

ROUND TABLE 2

AGENDA Of THE EVENT

Speakers

Sunil David

Digital Technology Consultant. , ex- Regional Director - IOT, AT&T India
Ex- AT&T
Moderator

Ajith Singh Rajapoopathy

AVP Product
CaratLane, A Tanishq Partnership

Amitava Roy

Chief Technical Officer
Adroit Valuation Services Private Ltd

Ashok Muthuswamy

VP – Business Excellence & Sustainability
TAFE – Tractors And Farm Equipment

Balakrishnan Kanniah

Group CIO
VA TECH WABAG Ltd.

Charles Francis Xavier

Chief Business Officer
Radiant Cash Management Services

Kannan Kumaraswamy

Head - Global Product Development
TVS Supply Chain Solutions

Manjunath Prasad

Head IT
TVS Mobility Pvt Ltd

Pallavi Pandey

Chief Marketing Officer
Gmmco Limited

Pratip Francis

General Manager - Brand Marketing
MRF TYRES

Premnaath R

Associate vice president & Head
Digilogy, Digital Agency Venture of Casagrand

Rangarajan Narasimhan

Chief Information Officer, ASI & Global Hub Leader - Pune
Vertiv

Saurabh Kumar

Chief Executive Officer
Kaleesuwari Group

Vijayakumar Thangavel

Head of Growth - India
Twin Health

2:30 PM – 3:00 PM	Registration
3:00 PM – 3:05 PM	Opening Remarks by ET Edge
3:05 PM – 4:25 PM	Round Table topic: Unified Customer Experience: Integrating Sales, Marketing, and Service for Exponential Growth Key discussion points: How Unified Customer Data Improves Every Interaction. Unlocking the Full Customer Journey with a 360-Degree View. Balancing Data Management and Privacy in Customer Relationships.
4:25 PM – 4:30 PM	Closing remark by ET Edge

3:30 PM – 4:00 PM	Registration
4:00 PM – 4:05 PM	Opening Remarks by ET Edge
4:05 PM – 5:25 PM	Round Table topic: Unified Customer Experience: Integrating Sales, Marketing, and Service for Exponential Growth Key discussion points: How Unified Customer Data Improves Every Interaction. Unlocking the Full Customer Journey with a 360-Degree View. Balancing Data Management and Privacy in Customer Relationships. Speakers: TBA
5:25 PM – 5:30 PM	Closing remark by ET Edge

5:30 PM – 6:00 PM	Registration & Networking
6:00 PM – 6:05 PM	Opening Remark by ET Edge
6:05 PM – 6:20 PM	Keynote Address: The Future of Customer Experience: Trends and Innovations Speaker: Industry Speaker
6:20 PM – 6:40 PM	Keynote Address: Engaging with Your Customers in a Whole New Way Speaker: Salesforce Presentation
6:40 PM – 7:10 PM	Panel Discussion: Becoming ‘customer-centric’ across the value chain Discussion Points: How can companies better understand and anticipate changing customer expectations? Strategies for fostering collaboration across departments to ensure a consistent and unified approach to customer engagement. What challenges do companies face in aligning marketing strategies across the entire customer journey?
7:10 PM – 7:30 PM	Felicitation Ceremony of Promising Entrepreneurs of India – Chennai Edition
7:30 PM – 8:00 PM	Mind Reader: Interactive Session, engage in a fun and insightful exercise *Speaker: Kunal Newar*
8:00 PM – 8:05 PM	Closing Remarks by ET Edge
8:05 PM onwards	Networking Dinner