A result oriented professional with comprehensive experience in Service Operations/Service strategy for B2C and B2B customers. Hands on experience in Consumer durable industry/Electrical Construction Materials/DTH/Small Appliances​

Work Experience | 20 Years+

• Panasonic Life Solutions India Pvt. Limited ​
• Groupe SEB(Maharaja Whiteline)​
• HCL Infosystems Ltd​
• Usha International Ltd​
• Reliance Communications(DTH)​
• Tata Sky​

Service Network​

Developing & appointing PAN India Service Franchisee Network & subsequent Service Teams​

Contact Centre Management​

Lead and facilitate the process of appointment & monitoring of Contact Center supporting Omni Channel & Multi Lingual Approach​

Service Cost Management​

Manage Cost Control measures & ensuring per call cost ​

Project Management ​

Implementation of CS Network for B2B, B2G Clients & Significant Government Projects​

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