{"id":1757,"date":"2024-03-19T16:05:54","date_gmt":"2024-03-19T16:05:54","guid":{"rendered":"https:\/\/et-edge.com\/conferences\/bow\/?post_type=team&p=1757"},"modified":"2024-06-03T07:38:50","modified_gmt":"2024-06-03T07:38:50","slug":"ravi-kumar-v-r-majumdar","status":"publish","type":"team","link":"https:\/\/et-edge.com\/conferences\/cx\/speakers\/ravi-kumar-v-r-majumdar\/","title":{"rendered":"Ravi Kumar V R Majumdar"},"content":{"rendered":"

Summary<\/strong><\/p>\n

Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successfully motivated, trained and developed team members to drive profitability in highly competitive environment.<\/p>\n

Skills<\/strong>
\n\u2022 Customer retention
\n\u2022 Complex problem solving
\n\u2022 Employee scheduling
\n\u2022 Sales planning and
\nimplementation
\n\u2022 Staff training and development
\n\u2022 Staff supervision
\n\u2022 Goal development planning
\n\u2022 Strategies and goals
\n\u2022 Cost analysis and savings
\n\u2022 Operations management
\n\u2022 Data review and analysis
\n\u2022 Audit
\n\u2022 Credit
\n\u2022 Fore<\/p>\n

CHIEF GENERAL MANAGER & CUSTOMER EXPERIENCE OFFICER <\/strong>
\nfrom Jun\u201922 till date
\nSTATE BANK OF INDIA | CORPORATE CENTRE, MUMBAI
\nHeading the CX vertical of State Bank of India. Overseeing several
\nnew initiatives in transforming the Customer Experience journeys in
\nthe bank.
\nRecognized as an \u201cInspirational CX Leader-2023\u201d by The
\nTimes Group<\/p>\n

2021- 22 : General Manager & Director<\/strong>
\nHeaded the Premier Apex Training Institution of State Bank of India
\n– State Bank Staff College, an ISO 9001:2015 and an IGBC-Platinum
\ncertified Institution. The primary focus includes Research, Ideation,
\nand specialized training for the Middle and Senior Management of
\nthe Bank in the areas of Retail Banking, Marketing, Wealth
\nManagement, Cross selling, Advances, Soft skills, Behavioural
\nSciences etc.<\/p>\n

2020-21 Helmed SBI’s operations in the region of state of Punjab <\/strong>
\nbetween 2020-21 as General Manager of the largest Network of SBI
\nwith a Balance sheet size of Rs.1.50 lac Crores.<\/p>\n

2019-20 Helmed SBI’s operations in the state of Goa as a Deputy <\/strong>
\nGeneral Manager (Business & Operations).<\/p>\n

2016-2019 Helmed SBI’s operations in the region of Vidarbha <\/strong>
\n(Eastern part of the state of Maharashtra) as Deputy General
\nManager (Business & Operations)<\/p>\n

Education<\/strong>
\nBachelor of Science: Geology, Physics & Chemistry
\n\u2022 Certified Associate of Indian Institute of Bankers – CAIIB
\n\u2022 Certified Audit & Accounting Professional – CAAP
\n\u2022 Certified Information Systems Banker – CeISB
\n\u2022 Certificate in Prevention of Cyber Crimes & Frauds
\n\u2022 Certificate Examination in I T Security
\n\u2022 Certificate in Information Systems Audit
\n\u2022 Certificate in Digital Banking
\n\u2022 IIBF-Certificate in Anti Money Laundering & KYC
\n\u2022 IIBF Risk in Financial Services
\n\u2022 IIBF Forex Facilities for individuals
\n\u2022 IIBF-Micro, Small & Medium Enterprises
\n\u2022 IIBF-SME finance for Bankers<\/p>\n","protected":false},"author":1,"featured_media":3320,"menu_order":45,"template":"","team_designation":[],"team_department":[7],"class_list":["post-1757","team","type-team","status-publish","has-post-thumbnail","hentry","team_department-speakers"],"_links":{"self":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team\/1757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team"}],"about":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/types\/team"}],"author":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/media\/3320"}],"wp:attachment":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/media?parent=1757"}],"wp:term":[{"taxonomy":"team_designation","embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team_designation?post=1757"},{"taxonomy":"team_department","embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team_department?post=1757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}