{"id":3240,"date":"2024-05-16T05:01:29","date_gmt":"2024-05-16T05:01:29","guid":{"rendered":"https:\/\/et-edge.com\/conferences\/cx\/?post_type=team&#038;p=3240"},"modified":"2024-06-03T07:38:13","modified_gmt":"2024-06-03T07:38:13","slug":"rakesh-gupta","status":"publish","type":"team","link":"https:\/\/et-edge.com\/conferences\/cx\/speakers\/rakesh-gupta\/","title":{"rendered":"Rakesh Gupta"},"content":{"rendered":"<p><span class=\"TextRun SCXP86144741 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@0D0D0D,1,18:95000,19:5000\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP86144741 BCX0\">A\u00a0<\/span><span class=\"ContextualSpellingAndGrammarError SCXP86144741 BCX0\">result oriented<\/span><span class=\"NormalTextRun SCXP86144741 BCX0\">\u00a0professional with comprehensive experience in Service Operations\/Service strategy for B2C and B2B\u00a0<\/span><\/span><span class=\"TextRun SCXP86144741 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@0D0D0D,1,18:95000,19:5000\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP86144741 BCX0\">customers. Hands on experience in Consumer durable industry\/Electrical Construction Materials\/DTH\/Small\u00a0<\/span><\/span><span class=\"TextRun SCXP86144741 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@0D0D0D,1,18:95000,19:5000\" data-usefontface=\"true\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP86144741 BCX0\">Appliances<\/span><\/span><span class=\"EOP SCXP86144741 BCX0\">\u200b<\/span><\/p>\n<p><span class=\"TextRun SCXP173974706 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-scheme-color=\"@C00000,,\" data-usefontface=\"false\" data-contrast=\"none\"><span class=\"NormalTextRun SCXP173974706 BCX0\">Work Experience | 20 Years+<\/span><\/span><\/p>\n<ul style=\"font-weight: 400;\">\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"1\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">Panasonic Life Solutions India Pvt. Limited<\/span><\/i><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">\u00a0<\/span><\/i>\u200b<\/li>\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"2\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">Groupe SEB(Maharaja Whiteline)<\/span><\/i>\u200b<\/li>\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"4\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">HCL Infosystems Ltd<\/span><\/i>\u200b<\/li>\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"1\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">Usha International Ltd<\/span><\/i>\u200b<\/li>\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"2\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">Reliance Communications(DTH)<\/span><\/i>\u200b<\/li>\n<li data-charcodes=\"118\" data-font=\"Wingdings,Sans-Serif\" data-buautonum=\"8\" data-margin=\"450\" data-aria-posinset=\"4\" data-aria-level=\"1\"><i><span data-scheme-color=\"@125CFF,6,18:60000,19:40000\" data-usefontface=\"true\" data-contrast=\"none\">Tata Sky<\/span><\/i>\u200b<\/li>\n<\/ul>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><b><span data-scheme-color=\"@C00000,,\" data-usefontface=\"true\" data-contrast=\"none\">Service Network<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Developing &amp; appointing PAN India Service Franchisee\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">Network &amp; subsequent Service Teams<\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><b><span data-scheme-color=\"@C00000,,\" data-usefontface=\"true\" data-contrast=\"none\">Contact\u00a0Centre\u00a0Management<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">Lead and facilitate the process of appointment &amp; monitoring\u00a0<\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">of Contact\u00a0Center\u00a0supporting Omni Channel &amp;\u00a0Multi Lingual\u00a0<\/span><span data-scheme-color=\"@000000,,\" data-usefontface=\"true\" data-contrast=\"none\">Approach<\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><b><span data-scheme-color=\"@C00000,,\" data-usefontface=\"true\" data-contrast=\"none\">Service Cost Management<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Manage Cost Control measures &amp; ensuring per call cost\u00a0<\/span>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><b><span data-scheme-color=\"@C00000,,\" data-usefontface=\"true\" data-contrast=\"none\">Project Management\u00a0<\/span><\/b>\u200b<\/p>\n<p data-ccp-props=\"{&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559683&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:0,&quot;335559737&quot;:0,&quot;335562764&quot;:2,&quot;335562765&quot;:1,&quot;335562766&quot;:4,&quot;335562767&quot;:0,&quot;335562768&quot;:4,&quot;335562769&quot;:0}\"><span data-usefontface=\"true\" data-contrast=\"none\">Implementation of CS Network for B2B, B2G Clients &amp;\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">Significant Government Projects<\/span>\u200b<\/p>\n<p><span class=\"EOP SCXP173974706 BCX0\">\u200b<\/span><\/p>\n","protected":false},"author":1,"featured_media":3319,"menu_order":24,"template":"","team_designation":[],"team_department":[7],"class_list":["post-3240","team","type-team","status-publish","has-post-thumbnail","hentry","team_department-speakers"],"_links":{"self":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team\/3240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team"}],"about":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/types\/team"}],"author":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/media\/3319"}],"wp:attachment":[{"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/media?parent=3240"}],"wp:term":[{"taxonomy":"team_designation","embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team_designation?post=3240"},{"taxonomy":"team_department","embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/cx\/wp-json\/wp\/v2\/team_department?post=3240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}