9:45- 10:15 Welcome & Registration
10:15-10:30 Keynote Address: The State of Banking: A Policymaker’s Perspective
  Featured Speaker:

  • S Ganesh Kumar, Former Executive Director, Reserve Bank of India
10:35- 11:05 In Conversation: Where do we stand in digitizing banking services in rural areas?
  The Prime Minister dedicated 75 Digital Banking Units (DBUs) in 75 Districts of the country recently. Aimed at enhancing financial inclusion goals of the government, these DBUs will augment the digital infrastructure in the country and will act as an enabler and facilitate customer experience through seamless banking transactions, especially in the rural areas. The panel will focus on-

  • Taking Banking services to the grassroots
  • Phygital Mode of Banking- Effectively Combining Physical & Digital Banking
  • Extending advanced banking solutions in rural areas
  • Catering to the all-important MSME sector through hassle-free onboarding and service disbursal
  Featured Speakers:

Mrutyunjay Mahapatra, Former Managing Director and Chief Executive Officer, Syndicate Bank in conversation with Ashwani Mishra, Editor-Technology, ET Edge Insights

11:05- 11:55 Panel Discussion: New Age Banking: Decoding the Growth Drivers of the 21st Century
  The banking services provided by new-age banks have improved tremendously over the last few decades. Advancements in the field of technology have seen every sector upgrading itself with various technological enhancements. While traditional brick and mortar branches continue to be the mainstay of the banking industry, the introduction of new technology has improved customer experience as well as ease of banking. The Conversation will brainstorm on-

  • Data Sharing
  • Financial Services by Tech Service Providers (Neo Banks, Digital Banks etc)
  • Account Aggregation
  • Digital Lending
  • Strengthening of Payment Ecosystem
  Featured Speakers:


  • Chitrabhanu KG, Country Head, Secured Assets & Sales (Retail Business), Federal Bank
  • Tejas Maniar, Chief Digital Officer, Fino Payments Bank
  • Anubhav Gupta, Senior Vice President, Customer Solutions Lead, South Asia, Mastercard
  • Arunkumar Iyer, Senior Director, CRISIL Market Intelligence and Analytics

Panel Chair:

  • Sanjay Doshi, Partner & Head of Financial Services Advisory, KPMG India
12:00- 12:25 Fireside Chat: Creating Exceptional Experiences: Keeping Customers Loyal
  Banking is a highly competitive industry – banks compete with each other, with non-banks and other financial institutions as well. Banking products are easy to duplicate and at the end of the day, all of them provide nearly identical services. What distinguishes one bank from another is the quality of their service and the uniqueness they offer in terms of customer experience. The panel will deliberate on-

  • Easy to use UI design
  • Customer Loyalty Programme
  • Privilege Partnerships Programme
  • Curating Personalized Services
  Featured Speakers:

  • Rana Vikram Anand, Head- Pan Bank Liability, Service & Synergy, IndusInd Bank
  • Ratan Kesh, EVP and Head, Retail Operations and Service, Axis Bank

Panel Chair:

  • Deepak Gaur, Director – Advisory Experience Consulting, PwC India
12:25- 12:40 Trialogue Session: Zero Trust in Your Ecosystem: Securing Access, Devices and Data
  Featured Speakers:

  • Mohd Imran, Chief Information Security Officer, L&T Financial Services
  • A Shiju Rawther, Head – Information Technology, SBI Mutual Fund

Panel Chair:

  • Gurinder Singh – Manager, Sales Engineering- India & SAARC, Netskope
12:40- 12:55 Special Session: Taking a Deep Dive: How Cyber Crimes are dealt with by the Security Apparatus!
  With changing times and improvements in digital technology, digital crimes have also become rampant. Regular occurrences of financial frauds, phishing, etc. have become a major cause of concern for organisations and law enforcements agencies. While cybercrimes take new shape and forms, this session will take us behind the scenes on how the state machinery deals with such crimes and brings perpetrators to the book.
  Featured Speaker:

  • Manjunath Singe, Deputy Commissioner of Police, Mumbai Police
13:00- 14:00 Lunch
14:05-14:30 Fireside Chat: From humble Lending Institutions to prominent Partners in India’s Growth Story: The Way Ahead for NBFCs?
  Non-Banking Financial Corporations (NBFC) have been at the forefront of driving capital availability to businesses. Since the time they were launched, there have been many ups and downs in the industry which have affected business patterns; but they have always come out stronger. As it moves ahead into a more demanding and mature market, it has a lot of ground to cover. The discussions will cover-

  • Co-Lending
  • Impact of Scale Based Regulations
  • Consolidation into banks
  • Convergence of traditional NBFCs and Fintech led NBFCs
  • Digitization Goals
  Featured Speakers:

  • Mehernosh Tata, Chief Executive Officer, Edelweiss Retail Finance
  • Pallavi Shrivastava, Co-Founder and Director, ProgCap
  • Abhishant Pant, Founder, The Fintech Meetup

Panel Chair:

  • Nitin Jain, Partner- Financial Services, PwC India
14:30- 15:20 Panel Discussion:

Ask Tech Experts: Top Strategic Technology Trends for 2023

  2023 will see the continued fragility of the world economy. There is a great deal of uncertainty as a result of an unusual convergence of events, including the Ukrainian crisis, problems with the supply chain, etc. As the banking system copes with the emerging challenges, it is pertinent to augment their technology and provide cutting edge services to customers. The panel will share their thoughts on the top technology trends for the coming year including-

  • Generative AI
  • Autonomic Systems
  • Privacy Enhancing Computation
  Featured Speakers:

  • R Venkattesh, President and Head of Operations, Technology and Human Resources, and CIO, DCB Bank
  • Dr Sourav Dutta, Executive Director- IT, IDBI Bank
  • Abhay Johorey, Head, Design Authority, ICICI Bank
  • Pinak Chakraborty, Chief Information Officer, Airtel Payments Bank
  • Abhijeet Bhattacharjee, Chief Information Officer, Utkarsh Small Finance Bank

Panel Chair:

  • Gayathri Parthasarathy, Partner & Leader, Financial Services, PwC India
15:20- 15:40 Special Session: Owning your own bank: Sounds unreal? The story of a woman who turned courage into capital!
  Featured Speaker:

  • Chetna Sinha, Founder Chairperson, Mann Deshi Bank and Mann Deshi Foundation
15:40- 16:05 Fireside Chat:

How are banks thwarting off Cyber Security Challenges?

  For all industries, cybersecurity breaches are becoming more frequent and sophisticated, and the financial sector is especially susceptible. Companies in the financial services sector are attacked by hackers much more frequently than companies in other sectors. For banking institutions, security breaches result in loss of income, operational interruptions, and reputational and customer losses. To prevent such occurrences banks must strengthen their cyber security apparatus and work on technologies such as-

  • Zero Trust- An Answer to Ransomware?
  • Firewall
  • Penetration Testing
  • Ensuring Data Security
  Featured Speakers:

  • AjayaKumar KR, Chief Information Security Officer, Bank of Baroda
  • Ajay Krishna, GM-IT, State Bank of India
  • Dr Nareshkumar Harale, Vice President and Head- Cybersecurity, Reserve Bank Information Technology
  • Rajesh Choudhary, Chief Information Officer, CSB Bank

Panel Chair:

  • Kunal Pande, Partner, KPMG India
16:05- 16:10 Closing Remarks
16:10- 16:30 High Tea Networking
*Agenda is a work in progress and subject to changes