9:45- 10:15 | Welcome & Registration |
10:15-10:30 | Keynote Address: The State of Banking: A Policymaker’s Perspective |
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10:35- 11:05 | In Conversation: Where do we stand in digitizing banking services in rural areas? |
The Prime Minister dedicated 75 Digital Banking Units (DBUs) in 75 Districts of the country recently. Aimed at enhancing financial inclusion goals of the government, these DBUs will augment the digital infrastructure in the country and will act as an enabler and facilitate customer experience through seamless banking transactions, especially in the rural areas. The panel will focus on-
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Featured Speakers:
Mrutyunjay Mahapatra, Former Managing Director and Chief Executive Officer, Syndicate Bank in conversation with Ashwani Mishra, Editor-Technology, ET Edge Insights |
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11:05- 11:55 | Panel Discussion: New Age Banking: Decoding the Growth Drivers of the 21st Century |
The banking services provided by new-age banks have improved tremendously over the last few decades. Advancements in the field of technology have seen every sector upgrading itself with various technological enhancements. While traditional brick and mortar branches continue to be the mainstay of the banking industry, the introduction of new technology has improved customer experience as well as ease of banking. The Conversation will brainstorm on-
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12:00- 12:25 | Fireside Chat: Creating Exceptional Experiences: Keeping Customers Loyal |
Banking is a highly competitive industry – banks compete with each other, with non-banks and other financial institutions as well. Banking products are easy to duplicate and at the end of the day, all of them provide nearly identical services. What distinguishes one bank from another is the quality of their service and the uniqueness they offer in terms of customer experience. The panel will deliberate on-
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12:25- 12:40 | Trialogue Session: Zero Trust in Your Ecosystem: Securing Access, Devices and Data |
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12:40- 12:55 | Special Session: Taking a Deep Dive: How Cyber Crimes are dealt with by the Security Apparatus! |
With changing times and improvements in digital technology, digital crimes have also become rampant. Regular occurrences of financial frauds, phishing, etc. have become a major cause of concern for organisations and law enforcements agencies. While cybercrimes take new shape and forms, this session will take us behind the scenes on how the state machinery deals with such crimes and brings perpetrators to the book. | |
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13:00- 14:00 | Lunch |
14:05-14:30 | Fireside Chat: From humble Lending Institutions to prominent Partners in India’s Growth Story: The Way Ahead for NBFCs? |
Non-Banking Financial Corporations (NBFC) have been at the forefront of driving capital availability to businesses. Since the time they were launched, there have been many ups and downs in the industry which have affected business patterns; but they have always come out stronger. As it moves ahead into a more demanding and mature market, it has a lot of ground to cover. The discussions will cover-
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14:30- 15:20 | Panel Discussion:
Ask Tech Experts: Top Strategic Technology Trends for 2023 |
2023 will see the continued fragility of the world economy. There is a great deal of uncertainty as a result of an unusual convergence of events, including the Ukrainian crisis, problems with the supply chain, etc. As the banking system copes with the emerging challenges, it is pertinent to augment their technology and provide cutting edge services to customers. The panel will share their thoughts on the top technology trends for the coming year including-
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15:20- 15:40 | Special Session: Owning your own bank: Sounds unreal? The story of a woman who turned courage into capital! |
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15:40- 16:05 | Fireside Chat:
How are banks thwarting off Cyber Security Challenges? |
For all industries, cybersecurity breaches are becoming more frequent and sophisticated, and the financial sector is especially susceptible. Companies in the financial services sector are attacked by hackers much more frequently than companies in other sectors. For banking institutions, security breaches result in loss of income, operational interruptions, and reputational and customer losses. To prevent such occurrences banks must strengthen their cyber security apparatus and work on technologies such as-
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16:05- 16:10 | Closing Remarks |
16:10- 16:30 | High Tea Networking |
*Agenda is a work in progress and subject to changes |