Neetu Chitkara is a core member of Boston Consulting Group’s Financial Services practice and has worked with firms across banking (public and private sector), securities, and insurance; and in countries across Asia, Europe, and North America. She has functional expertise in operational improvement, customer experience, digital transformation, and human resources. Neetu has been part of the global task force at BCG for internal strategy and has led multiple external panels on topics such as AI, cybersecurity, bankruptcy code, and digital lending. She is also involved in training members of the financial services community on the latest trends and developments in financial services and has done so in industry forums such as CAFRAL. She was one of the coauthors of the FICCI IBA report, Digital and Beyond: New Horizons in Indian Banking.