09:00 – 10:00

Registration 

10:00 – 10:05

Setting The Tone

10:05 – 10:20

Keynote Address: India's Retail Renaissance: Collaborations, Partnerships, and Investments

10:20 – 11:00

Inaugural CEO Panel Discussion: Adapting to Disruption: CEO Insights on Thriving in a Rapidly Changing Retail Landscape

The discussion aims to unearth innovative insights and distinctive strategies to redefine the narrative of excellence in the realm of retail and e-commerce. By delving into emerging trends, consumer behavior shifts, and transformative technologies, the discussion seeks to equip industry leaders with fresh perspectives and actionable approaches to navigate the evolving landscape successfully.

Discussion Points:

• Pressure of Profitable Expansion
• DNA of a Modern Retailer
• Building Resilience and Adaptability
• Innovative approaches to bridge the gap between online and offline retail
• Understanding Consumer Behavior Shifts
• Challenges and Opportunities

11:00 – 11:15

Case Study/Partner Presentation: Seize the Spotlight: Mastering Web Data for Competitive Dominance

As businesses navigate the complexities of the e-commerce landscape, mastering web data emerges as a cornerstone of competitive dominance. The session will equip attendees with the knowledge and strategies needed to harness the transformative power of web data, empowering them to seize the spotlight and chart a path to sustained success in an ever-evolving digital marketplace.

11:15 – 12:00

Panel Discussion: From Click to Cart: Elevating Customer Experience

In the ever-evolving landscape of retail e-commerce, the journey from a mere click to a completed purchase is a pivotal aspect that defines success. Elevating customer experience throughout this journey has become paramount for businesses striving to thrive in the competitive digital marketplace. This panel brings together industry experts to delve deep into strategies, innovations, and best practices aimed at enhancing every touchpoint of the customer journey, from initial engagement to final conversion.
Discussion Points:

• Seamless User Interface and Experience Design
• Building Trust and Credibility
• Post-Purchase Engagement and Retention
• Emerging Technologies and Trends
• Personalization at Scale
• After sales Service

12:00 – 12:15

Case Study: Immersive Retail Experience! A New Era of Luxury Retail and Entertainment

In recent years, the retail landscape has undergone a significant transformation, shifting from traditional brick-and-mortar stores to immersive, experiential destinations that blur the lines between shopping, entertainment, and hospitality. For instance, Immersive retail experiences like JIO World Drive are redefining the concept of luxury shopping by offering consumers more than just products – they provide memorable experiences that engage and delight. Understanding and leveraging immersive experiences will be vital for brands in this evolving retail and entertainment era.

12:15 – 13:00

Panel Discussion: Striking the Right Chord with Today's Shoppers: Building a Winning Omnichannel Strategy

Consumers expect a seamless shopping experience across various channels, including brick-and-mortar stores and e-commerce platforms. Crafting an effective omnichannel strategy has become imperative for retailers to stay competitive and meet customer demands. This panel discussion will delve into the key components of a successful omnichannel strategy and explore how retailers can navigate the challenges and leverage opportunities in the evolving retail and e-commerce landscape.

Discussion Points:

• Customer Journey Mapping
• Technology Enablers
• Personalization Strategies
• Customer Engagement and Loyalty
• Cross-Channel Marketing
• Localization and Global Expansion

13:00 – 14:00
Lunch

14:00 – 14:40

Panel Discussion: Tech, Data, Cloud: Driving E-commerce Evolution in the Digital Age

In today's rapidly evolving retail landscape, staying ahead of the curve is essential to not only survive but thrive. Emerging technologies have become pivotal in reshaping customer experiences and driving business success. This panel discussion aims to delve into how retailers can harness the power of emerging tech to truly wow their customers, whether online or offline.
Discussion Points:

• Data-Driven Personalization
• Immersive Experiences with AR/VR
• IoT-Enabled Smart Retail
• AI-Powered Customer Service
• Cybersecurity and Data Privacy
• Metaverse and Immersive Commerce

14:40 – 14:50

Standalone Address: Secure, Seamless, Satisfactory: The New Standard in E-Commerce Payments

The session will dive into the essentials of modern payment systems, focusing on security, seamlessness, and satisfaction. Discover how to fortify your systems against threats, streamline the checkout experience, and prioritize customer satisfaction for sustained success in the digital marketplace.

14:50 – 15:15

Fireside Chat: Click to Delivery: Tech Transformations Reshaping Supply Chains

Supply chains lie at the heart of the retail e-commerce domain, serving as the intricate web that connects manufacturers, suppliers, logistics providers, and ultimately, the end consumers. The discussion will dissect this phenomenon, exploring the intricate ways in which technology is reshaping supply chains to meet the evolving demands of modern consumers.

Discussion Points:

• Last-Mile Logistics
• Supply Chain Resilience
• Digitalization and Automation

15:15 – 15:30

Partner Presentation: Forward-thinking Solutions for the Modern Retail Environment

15:30 – 15:40

Spotlight Address: Gen Z's Wake-Up Call: Rethinking Retail in Woke Culture!

In today's landscape, with a heightened emphasis on social awareness and a notable transformation in consumer values, the emergence of woke culture is unmistakable. This phenomenon is particularly pronounced within Generation Z, celebrated for their steadfast dedication to causes of social justice, environmental stewardship, and genuine expression. The session promises to revolutionize your approach to Gen Z consumers in the era of woke culture.

15:40 – 16:05

Fireside Chat: Cracking The Code: Luxury Brands V/S Competitive Pricing

Think of brands like Maruti whose competitive pricing has propelled them to dominance in the Indian automotive market. Despite the allure of high-end luxury, many such brands continue to face hurdles in penetrating the Indian market effectively.
In this context, this session will delve into dynamics between luxury brands and competitively priced offerings. It will shed light on the strategies required for triumph in the diverse and dynamic Indian retail and e-commerce landscape.

Discussion Points:

• Understanding the Indian Market
• Competitive Pricing Perspective: Success in India
• Luxury Perspective

16:05 – 16:35

Trialogue Session: Cultivating Communities, Not Just Transactions: CMO Strategies for Nurturing Brand Advocacy

In today's dynamic market landscape, building lasting connections with customers goes beyond mere transactions; it's about fostering genuine communities around your brand. As the custodians of brand vision, CMOs play a pivotal role in crafting strategies that nurture brand advocacy and loyalty.
The session will delve into the essential strategies CMOs employ to foster vibrant communities around their brands.

Discussion Points:

• Understanding Brand Advocacy in the Digital Age
• ROI of Community-Centric Strategies
• Aligning Advocacy with Brand Values
• Leveraging social media

16:35 – 16:55

Chief Guest Address: Driving Economic Resurgence: Scripting Success Stories in E-Commerce with 'Vocal for Local' Mantra

16:55 – 17:00

Closing Address by ET Edge

17:00 onwards

Networking High Tea