{"id":2026,"date":"2024-10-09T09:10:43","date_gmt":"2024-10-09T09:10:43","guid":{"rendered":"https:\/\/et-edge.com\/conferences\/salesforce\/?page_id=2026"},"modified":"2025-03-19T15:44:10","modified_gmt":"2025-03-19T10:14:10","slug":"enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services","status":"publish","type":"page","link":"https:\/\/et-edge.com\/conferences\/salesforce\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services\/","title":{"rendered":"Enhancing Grievance Management for the Government in India: Enabling Efficient, Personalized, and Proactive Citizen Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2026\" class=\"elementor elementor-2026\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1b68b e-con-full e-flex e-con e-parent\" data-id=\"4b1b68b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f4ffdc2 images-banner elementor-widget elementor-widget-image\" data-id=\"f4ffdc2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1218\" height=\"310\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services-1.jpg\" class=\"attachment-full size-full wp-image-2603\" alt=\"\" srcset=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services-1.jpg 1218w, https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services-1-300x76.jpg 300w, https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services-1-1024x261.jpg 1024w, https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/enhancing-grievance-management-for-the-government-in-india-enabling-efficient-personalized-and-proactive-citizen-services-1-768x195.jpg 768w\" sizes=\"(max-width: 1218px) 100vw, 1218px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f577d7d e-flex e-con-boxed e-con e-parent\" data-id=\"f577d7d\" data-element_type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a835e0 elementor-widget elementor-widget-text-editor\" data-id=\"4a835e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\"><strong>&#8220;Enhancing Grievance Management for the Government in India: Enabling Efficient, Personalized, and <\/strong><strong>Proactive Citizen Services&#8221;<\/strong><\/span><\/p><p><span style=\"color: #000000;\">Grievance management in the Government is a cornerstone for enhancing citizen satisfaction and trust in governmental services. In the rapidly evolving digital age, the need for efficient, transparent, and accessible systems for managing citizen grievances is more pressing than ever. This webinar will explore how Government organizations in India can leverage technology and innovative practices to streamline grievance redressal mechanisms, ensuring faster response times, personalized communication, and overall better citizen experiences.<\/span><\/p><p><span style=\"color: #000000;\">This session will provide insights into building a comprehensive, omnichannel grievance management system that is proactive, secure, and highly efficient. By adopting an integrated approach, departments can enhance service delivery, enable self-service, and ensure that citizens\u2019 grievances are addressed with utmost transparency and efficiency.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59a68e9 e-flex e-con-boxed e-con e-parent\" data-id=\"59a68e9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2cd5146 e-con-full e-flex e-con e-child\" data-id=\"2cd5146\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec35b2 elementor-widget elementor-widget-elementskit-heading\" data-id=\"7ec35b2\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Objective<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a0d97 elementor-widget elementor-widget-text-editor\" data-id=\"33a0d97\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #ffffff;\">To discuss and demonstrate the building blocks of an effective grievance management system that can cater to citizen queries across various government departments in India. The webinar will focus on:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a66f11b e-con-full e-flex e-con e-child\" data-id=\"a66f11b\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-07cb49e e-con-full e-flex e-con e-child\" data-id=\"07cb49e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0d0d82 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"b0d0d82\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Omnichannel citizen engagement for better accessibility<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9fa3cd e-con-full e-flex e-con e-child\" data-id=\"d9fa3cd\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0318e6d ekit-equal-height-enable elementor-widget__width-initial elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"0318e6d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>AI-powered intelligent recommendations for faster case resolution\n<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1529759 e-con-full e-flex e-con e-child\" data-id=\"1529759\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbb571 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"9dbb571\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Proactive citizen outreach to enhance public relations<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-77a6815 e-con-full e-flex e-con e-child\" data-id=\"77a6815\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c8f47ce e-con-full e-flex e-con e-child\" data-id=\"c8f47ce\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c09b46e e-con-full e-flex e-con e-child\" data-id=\"c09b46e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc54f0c ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"dc54f0c\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Self-service mechanisms for independent grievance resolution<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-029ab03 e-con-full e-flex e-con e-child\" data-id=\"029ab03\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b643ea ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"8b643ea\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Automation in grievance handling for faster, more accurate responses<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b06d067 e-con-full e-flex e-con e-child\" data-id=\"b06d067\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b69448 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"7b69448\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-left text-left icon-top-align elementor-animation-   \">\n                    <div class=\"elementskit-box-header elementor-animation-\">\n                <div class=\"elementskit-info-box-icon  \">\n                    \n                <\/div>\n          <\/div>\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Advanced security measures to protect sensitive data<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd48bdf e-con-full e-flex e-con e-child\" data-id=\"fd48bdf\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b95030 e-con-full e-flex e-con e-parent\" data-id=\"7b95030\" data-element_type=\"container\" data-settings=\"{&quot;shape_divider_top&quot;:&quot;pyramids&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M761.9,44.1L643.1,27.2L333.8,98L0,3.8V0l1000,0v3.9\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a22b4c e-con-full e-flex e-con e-child\" data-id=\"4a22b4c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6fc0fc elementor-widget elementor-widget-elementskit-heading\" data-id=\"d6fc0fc\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-text_center\"><h2 class=\"ekit-heading--title elementskit-section-title \">Key<br><span>Takeaways:<\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0d540b e-con-full e-flex e-con e-child\" data-id=\"c0d540b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e71c6de elementor-widget elementor-widget-elementskit-testimonial\" data-id=\"e71c6de\" data-element_type=\"widget\" data-widget_type=\"elementskit-testimonial.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"elementskit-testimonial-slider ekit-testimonia-style-4 arrow_inside slider-dotted\" data-config=\"{&quot;rtl&quot;:false,&quot;arrows&quot;:false,&quot;dots&quot;:true,&quot;pauseOnHover&quot;:true,&quot;autoplay&quot;:true,&quot;speed&quot;:1000,&quot;slidesPerGroup&quot;:1,&quot;slidesPerView&quot;:4,&quot;loop&quot;:true,&quot;spaceBetween&quot;:15,&quot;breakpoints&quot;:{&quot;320&quot;:{&quot;slidesPerView&quot;:&quot;1&quot;,&quot;slidesPerGroup&quot;:1,&quot;spaceBetween&quot;:10},&quot;768&quot;:{&quot;slidesPerView&quot;:&quot;2&quot;,&quot;slidesPerGroup&quot;:1,&quot;spaceBetween&quot;:10},&quot;1024&quot;:{&quot;slidesPerView&quot;:4,&quot;slidesPerGroup&quot;:1,&quot;spaceBetween&quot;:15}}}\">\n\t<div class=\"ekit-main-swiper swiper\">\n\t\t<div class=\"swiper-wrapper\">\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-42f3647\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Understanding the importance of an omnichannel approach for grievance management<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-e983e2a\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Exploring self-service solutions to empower citizens and reduce operational burden<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-9507e0c\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Insights into automating grievance workflows for improved efficiency and accuracy<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-a5ee956\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Learning about Citizen 360 view for enhanced agent productivity and collaboration<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-6ae8296\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Understanding security and privacy measures essential for grievance management<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-8bfc316\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Leveraging analytics and dashboards to improve decision-making and service quality<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"swiper-slide\">\n\t\t\t\t\t<div class=\"swiper-slide-inner\">\n\t\t\t\t\t\t<div class=\"elementskit-single-testimonial-slider elementskit-testimonial-slider-block-style  elementor-repeater-item-1b02edf\" >\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-bio \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementskit-profile-info\">\n\t\t\t\t\t\t\t\t\t<strong class=\"elementskit-author-name\"><\/strong>\n\t\t\t\t\t\t\t\t\t<span class=\"elementskit-author-des\"><\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementskit-commentor-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Role of AI in efficient handling of grievances<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div><!-- .commentor-content END -->\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"swiper-pagination\"><\/div>\n\t\t\n\t\t\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45e42ec8 e-flex e-con-boxed e-con e-parent\" data-id=\"45e42ec8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3beba321 elementor-widget elementor-widget-elementskit-heading\" data-id=\"3beba321\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Target Audience<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-10878020 e-con-full e-grid e-con e-child\" data-id=\"10878020\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eb6be61 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"2eb6be61\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Government Officials from various departments<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d95a09 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"0d95a09\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Public Sector Enterprises<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce4d50 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"9ce4d50\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>IT professionals in the public sector<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-319e18f ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"319e18f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Policy Makers<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad6de1f ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"ad6de1f\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Grievance Management Experts<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6877387 ekit-equal-height-enable elementor-invisible elementor-widget elementor-widget-elementskit-icon-box\" data-id=\"6877387\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"elementskit-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >        <!-- link opening -->\n                <a href=\"#\" class=\"ekit_global_links\">\n                <!-- end link opening -->\n\n        <div class=\"elementskit-infobox text-center text- icon-lef-right-aligin elementor-animation-   \">\n                        <div class=\"box-body\">\n                        \t\t  \t<p>Grievance Management Experts<\/p>\n                                <\/div>\n        \n        \n                <\/div>\n                <\/a>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b8fcd4 e-flex e-con-boxed e-con e-parent\" data-id=\"8b8fcd4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76c55fb elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"76c55fb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Agenda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d609131 e-flex e-con-boxed e-con e-parent\" data-id=\"d609131\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88f6ac1 elementor-widget elementor-widget-html\" data-id=\"88f6ac1\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--<html>\r\n<head>\r\n  <style>\r\n    table {\r\n      width: 100%;\r\n      border-collapse: collapse;\r\n    }\r\n    th, td {\r\n      border: 2px solid black;\r\n      padding: 10px;\r\n      text-align: left;\r\n      color: #000000; \/* Dark black font *\/\r\n     \r\n    }\r\n    th {\r\n      background-color: #f2f2f2;\r\n    }\r\n  <\/style>\r\n<\/head>\r\n<body>\r\n  <table>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">02:50 pm \u2013 03:00 pm<\/td>\r\n      <td width=\"444\" valign=\"top\">Joining in<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">03:00 pm \u2013 03:05 pm<\/td>\r\n      <td width=\"444\" valign=\"top\">Welcome Address by ET Edge<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">03:05 pm \u2013 04:05 pm<\/td>\r\n      <td width=\"444\" valign=\"top\">\r\n        <strong>Discussion on:<\/strong> \u201cFuture of Customer Service in BFSI: Human Empathy meets AI Agent Efficiency\u201d<br><br>\r\n        <strong>Key takeaways:<\/strong>\r\n        <ul>\r\n          <li>How can Humans with Agents drive effortless service together<\/li>\r\n          <li>Compliance & Risk Mitigation: AI as Monitors, Humans as Decision-Makers<\/li>\r\n          <li>Measuring Success: Boosting CSAT and Loyalty with AI-Human Teams<\/li>\r\n        <\/ul>\r\n      <\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">04:05 pm \u2013 04:20 pm<\/td>\r\n      <td width=\"444\" valign=\"top\"><strong>Presentation<\/strong>: By Salesforce<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">04:20 pm \u2013 04:35 pm<\/td>\r\n      <td width=\"444\" valign=\"top\">Question and Answer<\/td>\r\n    <\/tr>\r\n    <tr>\r\n      <td width=\"179\" valign=\"top\">04:35 pm \u2013 04:40 pm<\/td>\r\n      <td width=\"444\" valign=\"top\">Closing Remark<\/td>\r\n    <\/tr>\r\n  <\/table>\r\n<\/body>\r\n<\/html> --->\r\n\r\n<!doctype html>\r\n<html>\r\n<head>\r\n<head>\r\n  <style>\r\n    table {\r\n      width: 100%;\r\n      border-collapse: collapse;\r\n    }\r\n    th, td {\r\n      border: 2px solid black;\r\n      padding: 10px;\r\n      text-align: left;\r\n      color: #000000; \/* Dark black font *\/\r\n     \r\n    }\r\n    th {\r\n      background-color: #f2f2f2;\r\n    }\r\n  <\/style>\r\n<\/head>\r\n\r\n<body>\r\n<table border=\"1\" cellspacing=\"3\" cellpadding=\"0\" width=\"580\">\r\n  <tr>\r\n    <td><p><strong>Time<\/strong><\/p><\/td>\r\n    <td><p><strong>Session<\/strong><\/p><\/td>\r\n    <td><p><strong>Details<\/strong><\/p><\/td>\r\n  <\/tr>\r\n  <tr>\r\n    <td valign=\"bottom\"><p><strong>11:00 AM \u2013 11:05 AM<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p><strong>Welcome Address by Nikhil Shroff Country Leader \u2013    PubSec \u2013 Salesforce.<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p>Overview of the session and introduction to the speakers<\/p><\/td>\r\n  <\/tr>\r\n  <tr>\r\n    <td valign=\"bottom\"><p><strong>11:05 AM \u2013 11:20 AM<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p><strong>Keynote by Dr. RS Sharma -Renowned Indian bureaucrat    and former civil servant.<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p>Addressing the challenges and opportunities in grievance    management in the Indian public sector<\/p><\/td>\r\n  <\/tr>\r\n  <tr>\r\n    <td valign=\"bottom\"><p><strong>11:20 AM \u2013 11:50 AM<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p><strong>Salesforce Perspective + Live Demo by Manish Verma -    Lead SE - Govt. &amp; Public Sector \u2013 Salesforce <\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p>Showcasing the latest technology solutions for grievance    management<\/p><\/td>\r\n  <\/tr>\r\n  <tr>\r\n    <td valign=\"bottom\"><p><strong>11:50 AM \u2013 12:00 PM<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p><strong>Q&amp;A and Closing Remarks<\/strong><\/p><\/td>\r\n    <td valign=\"bottom\"><p>Open floor for questions and key takeaways<\/p><\/td>\r\n  <\/tr>\r\n<\/table>\r\n<\/body>\r\n<\/html>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1250f6d e-flex e-con-boxed e-con e-parent\" data-id=\"1250f6d\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6091d5a e-con-full e-flex e-con e-child\" data-id=\"6091d5a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f6a76 elementor-widget elementor-widget-elementskit-heading\" data-id=\"a2f6a76\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Speakers<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f9b43 elementor-widget elementor-widget-shortcode\" data-id=\"f1f9b43\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='rt-container-fluid rt-team-container rt-pos-r rt-team-container-2560' id='rt-team-container-2370336645'  data-layout='layout16' data-desktop-col='3'  data-tab-col='2'  data-mobile-col='1' data-sc-id='2560' data-popup-bg=''><div data-title='Loading ...' class='rt-row rt-content-loader layout16 ttp-even ttp-pre-loader'><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12  even-grid-item rt-grid-item round-img\" data-id=\"2710\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2710\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/kiran-kumar-bollam\/\"><img decoding=\"async\" width=\"400\" height=\"367\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/04\/Kiran_-removebg-preview.png\" class=\"img-responsive rt-team-img\" alt=\"Kiran Kumar Bollam\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2710\" target=\"_self\" title=\"Kiran Kumar Bollam\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/kiran-kumar-bollam\/\">Kiran Kumar Bollam<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Senior Product Manager<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12  even-grid-item rt-grid-item round-img\" data-id=\"2554\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2554\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/nikhil-shroff\/\"><img decoding=\"async\" width=\"400\" height=\"367\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/Nikhil-Shroff-Salesforce-e1745841277750.png\" class=\"img-responsive rt-team-img\" alt=\"Nikhil Shroff\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2554\" target=\"_self\" title=\"Nikhil Shroff\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/nikhil-shroff\/\">Nikhil Shroff<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Country Leader, Public Sector<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12  even-grid-item rt-grid-item round-img\" data-id=\"2712\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2712\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/swati-kakkar\/\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"378\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/04\/Swati-Kakkar-removebg-preview.png\" class=\"img-responsive rt-team-img\" alt=\"Swati Kakkar\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2712\" target=\"_self\" title=\"Swati Kakkar\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/swati-kakkar\/\">Swati Kakkar<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Principal Solution Engineer,<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-loading-overlay\"><\/div><div class=\"rt-loading rt-ball-clip-rotate\"><div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aced23 e-flex e-con-boxed e-con e-parent\" data-id=\"0aced23\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c06833 e-con-full e-flex e-con e-child\" data-id=\"9c06833\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b22fb04 elementor-widget elementor-widget-heading\" data-id=\"b22fb04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Join us for this engaging and informative webinar to learn how to transform grievance management and elevate citizen services in the public sector.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22c08a1 e-con-full e-flex e-con e-child\" data-id=\"22c08a1\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb55acf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"eb55acf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/grievancemanagement.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&#8220;Enhancing Grievance Management for the Government in India: Enabling Efficient, Personalized, and Proactive Citizen Services&#8221; Grievance management in the Government is a cornerstone for enhancing citizen satisfaction and trust in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/coming-soon.php","meta":{"footnotes":""},"class_list":["post-2026","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2026","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/comments?post=2026"}],"version-history":[{"count":169,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2026\/revisions"}],"predecessor-version":[{"id":2644,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2026\/revisions\/2644"}],"wp:attachment":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/media?parent=2026"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}