{"id":2655,"date":"2025-04-15T16:36:24","date_gmt":"2025-04-15T11:06:24","guid":{"rendered":"https:\/\/et-edge.com\/conferences\/salesforce\/?page_id=2655"},"modified":"2025-04-28T17:22:28","modified_gmt":"2025-04-28T11:52:28","slug":"bridging-the-gap-effective-citizen-outreach-strategies-for-the-public-sector-in-india","status":"publish","type":"page","link":"https:\/\/et-edge.com\/conferences\/salesforce\/bridging-the-gap-effective-citizen-outreach-strategies-for-the-public-sector-in-india\/","title":{"rendered":"Bridging the Gap: Effective Citizen Outreach Strategies for the Public Sector in India"},"content":{"rendered":"\t\t
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“<\/strong>Bridging the Gap: Effective Citizen Outreach Strategies for the Public Sector in India<\/em><\/strong><\/span>“<\/strong><\/span><\/span><\/p>

In an era of rapid digital transformation, citizen outreach has emerged as a critical function within the Indian public sector. This webinar focuses on exploring how public sector organizations can move beyond simply disseminating information to building meaningful engagement with citizens.<\/span><\/p>

As India strengthens its democratic processes, government bodies face increasing expectations to foster transparency, accountability, and inclusivity. This webinar will highlight the importance of leveraging technology, overcoming outreach challenges, and building citizen trust through innovative engagement strategies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key discussion Points<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tDefining citizen outreach and its growing significance in India\u2019s public sector\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tIdentifying key challenges to effective citizen engagement \u2014 including the digital divide, language barriers, and bureaucratic complexity.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tExploring technology\u2019s role in improving outreach through social media, mobile apps, AI, and e-governance platforms.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tBuilding feedback mechanisms that ensure citizen voices translate into real policy action.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tLearning from real-world use cases and success stories to enhance engagement strategies.\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Objective<\/h2>
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To explore innovative strategies, best practices, and emerging technologies that can strengthen citizen outreach initiatives within India\u2019s public sector, while fostering greater democratic participation, improved governance, and increased public trust.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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AI-powered intelligent recommendations for faster case resolution\n<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Proactive citizen outreach to enhance public relations<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Automation in grievance handling for faster, more accurate responses<\/p>\n <\/div>\n \n \n <\/div>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Key
Takeaways:<\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Defining citizen outreach and its growing significance in India\u2019s public sector.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Identifying key challenges to effective citizen engagement \u2014 including the digital divide, language barriers, and bureaucratic complexity.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Exploring technology\u2019s role in improving outreach through social media, mobile apps, AI, and e-governance platforms.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Building feedback mechanisms that ensure citizen voices translate into real policy action.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Learning from real-world use cases and success stories to enhance engagement strategies.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

<\/div>\n\t\t\n\t\t\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Target Audience<\/h2>
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Technology innovators focused on civic engagement<\/p>\n <\/div>\n \n \n <\/div>\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Representatives from public sector organizations<\/p>\n <\/div>\n \n \n <\/div>\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Digital transformation leaders in the public sector<\/p>\n <\/div>\n \n \n <\/div>\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Government Officials from various departments<\/p>\n <\/div>\n \n \n <\/div>\n <\/a>\n <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Agenda<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n Event Schedule<\/title>\r\n <style>\r\n table {\r\n border-collapse: collapse;\r\n width: 100%;\r\n }\r\n table, th, td {\r\n border: 1px solid black;\r\n }\r\n th, td {\r\n padding: 10px;\r\n text-align: left;\r\n vertical-align: top;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <table>\r\n <tr>\r\n <th>Time<\/th>\r\n <th>Session<\/th>\r\n <\/tr>\r\n <tr>\r\n <td>11:00 AM<\/td>\r\n <td>Opening Address by ET Edge<\/td>\r\n <\/tr>\r\n <tr>\r\n <td>11:05 AM<\/td>\r\n <td>\r\n Context Setting: Overview of Citizen Outreach<br>\r\n <strong>Speaker:<\/strong> Nikhil Shroff, Country Leader, Public Sector, Salesforce India\r\n <\/td>\r\n <\/tr>\r\n <tr>\r\n <td>11:15 AM<\/td>\r\n <td>\r\n <b> Keynote Address:<\/b> Insights from Kiran Kumar Bollam, Senior Product Manager, Salesforce on the Future of Citizen Outreach<br>\r\n <!--<strong>Speaker:<\/strong> Dr. R.S. Sharma, Former Civil Servant -->\r\n <\/td>\r\n <\/tr>\r\n <tr>\r\n <td>11:25 AM<\/td>\r\n <td>\r\n Insights from Salesforce<br>\r\n <strong>Speaker:<\/strong> Swati Kakkar, Principal Solution Engineer, Salesforce India\r\n <\/td>\r\n <\/tr>\r\n <tr>\r\n <td>11:55 PM<\/td>\r\n <td>Q&A Session - Interactive discussion with audience and experts<\/td>\r\n <\/tr>\r\n <\/table>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1250f6d e-flex e-con-boxed e-con e-parent\" data-id=\"1250f6d\" data-element_type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6091d5a e-con-full e-flex e-con e-child\" data-id=\"6091d5a\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f6a76 elementor-widget elementor-widget-elementskit-heading\" data-id=\"a2f6a76\" data-element_type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper center ekit_heading_tablet- ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Speakers<\/h2><div class=\"ekit_heading_separetor_wraper ekit_heading_elementskit-border-divider ekit-dotted\"><div class=\"elementskit-border-divider ekit-dotted\"><\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1f9b43 elementor-widget elementor-widget-shortcode\" data-id=\"f1f9b43\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='rt-container-fluid rt-team-container rt-pos-r rt-team-container-2560' id='rt-team-container-1436386821' data-layout='layout16' data-desktop-col='3' data-tab-col='2' data-mobile-col='1' data-sc-id='2560' data-popup-bg=''><div data-title='Loading ...' class='rt-row rt-content-loader layout16 ttp-even ttp-pre-loader'><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 even-grid-item rt-grid-item round-img\" data-id=\"2710\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2710\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/kiran-kumar-bollam\/\"><img decoding=\"async\" width=\"400\" height=\"367\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/04\/Kiran_-removebg-preview.png\" class=\"img-responsive rt-team-img\" alt=\"Kiran Kumar Bollam\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2710\" target=\"_self\" title=\"Kiran Kumar Bollam\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/kiran-kumar-bollam\/\">Kiran Kumar Bollam<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Senior Product Manager<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 even-grid-item rt-grid-item round-img\" data-id=\"2554\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2554\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/nikhil-shroff\/\"><img decoding=\"async\" width=\"400\" height=\"367\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/03\/Nikhil-Shroff-Salesforce-e1745841277750.png\" class=\"img-responsive rt-team-img\" alt=\"Nikhil Shroff\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2554\" target=\"_self\" title=\"Nikhil Shroff\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/nikhil-shroff\/\">Nikhil Shroff<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Country Leader, Public Sector<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-col-md-4 rt-col-sm-6 rt-col-xs-12 even-grid-item rt-grid-item round-img\" data-id=\"2712\"><div class=\"single-team-area\"><figure><a class=\"\" data-id=\"2712\" target=\"_self\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/swati-kakkar\/\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"378\" src=\"https:\/\/et-edge.com\/conferences\/salesforce\/wp-content\/uploads\/2025\/04\/Swati-Kakkar-removebg-preview.png\" class=\"img-responsive rt-team-img\" alt=\"Swati Kakkar\" \/><\/a><\/figure><div class=\"tlp-content\"><h3><span class=\"team-name\"><a class=\"\" data-id=\"2712\" target=\"_self\" title=\"Swati Kakkar\" href=\"https:\/\/et-edge.com\/conferences\/salesforce\/team\/swati-kakkar\/\">Swati Kakkar<\/a><\/span><\/h3><\/div><div class=\"short-bio\"><p>Principal Solution Engineer,<br \/>\nSalesforce India<\/p>\n<\/div><\/div><\/div><div class=\"rt-loading-overlay\"><\/div><div class=\"rt-loading rt-ball-clip-rotate\"><div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0aced23 e-flex e-con-boxed e-con e-parent\" data-id=\"0aced23\" data-element_type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c06833 e-con-full e-flex e-con e-child\" data-id=\"9c06833\" data-element_type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b22fb04 elementor-widget elementor-widget-heading\" data-id=\"b22fb04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Join us for this engaging and informative webinar to learn how to transform grievance management and elevate citizen services in the public sector.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-22c08a1 e-con-full e-flex e-con e-child\" data-id=\"22c08a1\" data-element_type=\"container\" data-settings=\"{"background_background":"classic"}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb55acf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"eb55acf\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/futureofcitizenoutreach.com\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Register Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>“Bridging the Gap: Effective Citizen Outreach Strategies for the Public Sector in India“ In an era of rapid digital transformation, citizen outreach has emerged as a critical function within the […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/coming-soon.php","meta":{"footnotes":""},"class_list":["post-2655","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/comments?post=2655"}],"version-history":[{"count":43,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2655\/revisions"}],"predecessor-version":[{"id":2719,"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/pages\/2655\/revisions\/2719"}],"wp:attachment":[{"href":"https:\/\/et-edge.com\/conferences\/salesforce\/wp-json\/wp\/v2\/media?parent=2655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}