RPA at the start of the fourth industrial revolution

As we cross the bridge from the traditional way of handling business processes to adopting automation throughout entire enterprises, we cannot help but notice the positive structural impact it has on both businesses and the workforce.

While some journalists and analysts have announced ‘The End’ for some employees and trades, we strongly believe RPA and other automation tools are merely aiding companies and their staff become more productive, better equipped to handle time-consuming and tedious tasks, and allow for better customer-centered services.

The BPO industry has particularly been affected by this robotics angst. Is there a right way to approach automation? How will companies be able to assess its impact and set out new roles for their employees?