Cross-functional team collaboration – A key for efficient enterprise workflow

1. Since early 2020, we have seen massive shift from conventional working style to remote working which have highlighted inefficiencies in daily practices, less evident in a traditional office environment hampering customer centric approach.
2. In 2021 and beyond companies would focus on replacing outdated, overly time-consuming workflows with more automated processes and more self-service options.
3. Breaking down data silos for strengthening the collaboration and creating outcome driven workflows.
4. It takes a whole village to provide a great customer experience, where are you in the journey