Retail sector is changing every second, with e-commerce platforms and new entrants in the markets with the worry how do the retailers stay relevant in front of consumers? The biggest challenge here is to meet the customer expectations.

With the emergence of exponential technologies such as Robotic Process Automation (RPA), Artificial Intelligence and Analytics, the sector is witnessing a paradigm shift affecting business processes today. These technologies are creating the Future Store that exceeds customer expectations and making processes agile, accurate and compliant. On a closer look, we found many areas for intelligent automation in Order Management, Payments, Transportation, Warehousing & Inventory, Supplier Management, Risk Management, Procurement, Data Monitoring, Reverse logistics, Claims, Scorecards and Store Operations and other such processes. Moreover, IA significantly increases operational efficiency and cost savings. Warehouse & Inventory management systems and store management systems can be made touchless with intelligent automation to make them more efficient. Some of the applications include:

• Business and Sales analytics
• Cash & Credit reconciliation
• Stock replenishments
• Claims & refunds – with AI
• Store planning inventory and operations management
• Work order management