WEBINAR VIDEO

Your customers are comparing you with the best customer experience they’ve ever had—every time. It’s a powerful truth with far-reaching consequences for your business, no matter what industry you’re in or the size of your business. This makes it super critical for you as a leader to enable the best possible experience for your customers.

According to a study by Watermark, CX leaders outperformed the broader market, generating a total return that was 45 points higher than the S&P 500 Index. Also, CX laggards trailed far behind, posting a total return that was 76 points lower than that of the broader market.

Join The Economic Times Live Webinar, Powered by Zendesk, and get to hear from industry veterans in customer experience as they share their best practices and insights on what enables a good CX strategy.

You would also be hearing valuable insights from Zendesk, a customer experience product that is used by CX leaders such as Uber, Airbnb, and Netflix. With their research encompassing 45,000 companies, Zendesk would be exploring how top companies tackle customer support differently from the rest.

Key Takeaways:

• Customer support trends based on data from 45,000 companies worldwide (including India)
• Performance data so you can benchmark your team against your peers
• Actionable steps to deliver what the customer expects
• How to start engaging proactively with customers