The last few years, change has been predominant, and we are looking at it is spreading rapidly. The projections made by the regulator is to become an insurance rich country by 2034 and we explore the vision.

• Arvind Virmani, Member, Niti Aayog

The life insurance industry is facing its own set of challenges due to the changing demographics, increasing longevity, lower yield returns, rates fluctuations, higher inflations etc. We will discuss the impact of the following points:

• New risks and changing customer expectations.
• Deepen customer engagement by expanding services beyond protection into prevention, leveraging purpose-led ecosystems and prediction models.
• Increasing Digital Penetration
• The impact of AI on the future of insurance
• Regulations

Speakers

• Anup Bagchi, MD and CEO, ICICI Prudential
• Prashant Tripathi, MD and CEO, Max Life Insurance
• Satishwar Balakrishnan, MD and CEO, Aegon Life Insurance
• Sumit Rai, MD and CEO, Edelweiss Tokio Life Insurance

Moderator

• Amit Roy – Partner, Leader- Insurance & Allied Businesses, PwC

Come join us in conversation with Mr. Sachin Seth to gain insights into the changing landscape of the insurance industry and explore how Insurtech has changed the traditional insurance landscape and is reshaping the industry’s future.

• The critical role of technology in changing CX
• Customers’ changing Point of View around D2C insurance
• Insurtech’s and customer centricity
• Need for customer education around insurance awareness.

Speakers

• Sachin Seth, MD & CEO, BSE Ebix

Moderator

• Manish Ganguly, Partner, Oracle – Technology Consulting, PwC

In today’s fast- changing environment, the CEO who is agile and prioritizes a holistic risk environment, provides value to customers.
The best customer experience is the key enabler for more renewals- hence the need of the hour is to plug the sieves. It’s the time of rise of the technology leader.

• New risks and changing customer expectations.
• Deepen customer engagement by expanding services beyond protection into prevention, leveraging purpose-led ecosystems and prediction models.
• Increasing Digital Penetration
• The impact of AI on the future of insurance
• Regulations

Speakers:

• Sarbvir Singh, MD & CEO, PolicyBazaar
• Mayank Bathwal, MD & CEO, Aditya Birla Health Insurance
• Prasun Sikdar, MD and CEO, Manipal Cigna Health Insurance
• Anuj Tyagi, Joint MD, HDFC Ergo

Moderator

• Nitin Jain, Partner- Financial Services Strategy and Digital, PWC

Health insurance is perceived as complex compared to other insurance. According to Forbes, the health insurance penetration in low constituting only 37% coverage in India and around 400 million individuals having no access to health insurance. In this session, we will discuss the impact of:-

• Generational Shifts and it’s impact on health insurance
• Future of Technology driven health insurance
• Future of Data Analytics

Speakers

• Gopal Verma, EI Core, MD and CEO
• Sumeet Aggarwal, CTO, Manipal Cigna Health Insurance

Moderator

• Sayandeb Mitra, Managing Director, Technology Consulting, PWC

• Nilesh Sathe, Ex-Member, IRDAI

Technology has paved the way for disruption in the insurance industry. The introduction of metaverse lounges and blockchain technology with a trail has enabled better risk assessment. The industry is looking at:

• Fraud Management using Technology.
• Use of Automation in claims processing, payments, and underwriting
• Data Analytics and better processing and underwriting
• Transformance using AI, Ml and Blockchain
• Online ecosystems, the India Stack and API integration of various platforms for payment and ecommerce present new opportunities for leveraging rich data sources and enabling carriers to reach remote areas through hyper-connectivity.

Speakers:

• Sanjay Thawakar, Senior Vice President Head BPMA and AI works, Max Life Insurance
• Preetam Biswas, Head Analytics, Aditya Birla Health Insurance
• Abhijit Kedia, CTO, Raheja QBE General Insurance
• Aravind Sampathkumaran, Senior Vice President, Core Products, Acko
• Kunal Shah, Sr. Sales Director – West, Oracle Applications

Moderator

• Gayathri Parthasarathy, Partner- India FS Leader, Global FS technology leader, PWC

Speaker

• Charisma Mahajan, Director – Sales (BFSI)-West, Oracle Applications

• Shri B.C. Patnaik, Member (Life), IRDAI

Banca has been one of the most enriching channels to attain a better customer experience. We have new players like web aggregators in the picture who are vying for the space with traditional brokers and corporates.

• Rethinking distribution – concentrating on customer, sales force, and enablers.
• Empowering Direct channels
• Changing distribution strategy
• Operating models for better growth between banks and insurers

Speakers:

• Sandeep Mishra, Chief Distribution Officer at Bharti AXA Life

Moderator

• Pragya Shree, Managing Director- Financial Services Strategy and Digital, PWC

In the new World, insurers must accelerate underwriting transformation to remain competitive, which can be done by automating routine tasks and augmenting teams with technologies and unconventional data sources to empower underwriters. We talk about the advent of technology impacting the risk and best practices. The underwriter’s desk must take into consideration the fraud ratio and claim settlement ratio. It’s a tough choice.

Speakers:

• Najm W. Bilgrami, SVP & National Head – Financial Lines, TATA AIG General Insurance Company
• Shashi Kant Dahuja, Chief Underwriting Officer, Shriram General Insurance Co
• Arti Mulik, Head Underwriting & Product, Universal Sompo General Insurance
• Dr. Syed Asif Hussain, Chief Underwriting Officer, Tata AIA
• Dr. Porus Peshoton, Executive Vice President – Underwriting, Claims and Reinsurance admin, Max Life Insurance

Moderator

• Lavanya Iyengar, Editor, ET EDGE

Speaker

• Ranbheer Singh Dhariwal, CEO, Max Life Pension Fund Management

Moderator

• Geeta Dhawan, Partner- Risk Consulting, PWC

India, with its vast population and huge demographic differences, is catching up to cover its population under Insurance. The potential is huge, and the regulator is all committed to enhance and grow coverage pan India. It is more of a 5 -pronged journey, which includes financial inclusion, education, large scale conversion and technological adaptations.

• Gopalan Srinivasan, Ex MD and CEO, New India Assurance
• B.D Banerjee, Ex MD GIC, CMD Oriental Insurance Co, Additional Charge National Insurance CO and Insurance Ombudsman for Maharashtra and Goa 

Moderator

• Amit Roy, Partner, Leader (Insurance & Allied Businesses), PwC