Agenda

09:00 - 10:00 Registration

10:00 - 10:05 OPENING REMARKS

10:05 - 10:15 WELCOME ADDRESS

10:15 - 10:25 KEYNOTE ADDRESS: Outlook for India’s Insurance Sector

10:25 - 10:45 CHIEF GUEST ADDRESS: Putting India as a favoured Destination in Financial Sector, specially ‘Insurance’

10:45 - 11:30 PANEL DISCUSSION: Crystal Ball Gazing the Next Decade in Insurance
 

India has emerged as one of the hottest investment destination in South East Asia in the Financial Services sector with interest from across the globe multinationals pouring in to enter the Indian households. Thanks to polices, vast demographics, technology and thinking of the smart strategists which has paved an investment friendly environment. But, with opportunities comes challenges. As India is developing, new challenges are evolving. Insurers now need to think long term and formulate a much clearer and connected with the world concepts. Since the sector handles a lot of money, Law also plays a very vital role. The esteemed panellists in this Think Tank session will deliberate on:

  • New India, New Strategies
  • Ease of doing business in insurance sector with current regulations and policies
  • Easier, faster and more seamless experience in claim processes
  • Redefining insurance distribution process
  • Laws that govern the sector
  • Learnings from developed markets like UK & USA and concepts that can work well in India
  • Tapping the untapped markets, taking insurance to the grass roots ( special insurance schemes, crop insurance, livestock insurance covers)
  • New Products
11:30 - 11:45 Networking Tea and One on One Meetings
11:45 - 12:00 Standalone: Risk and Security challenges in the evolving sector of Insurance
 
  • Anticipating future risks
  • Challenges faced
  • Managing risk and regulatory complexities
  • Tools of effective fraud and risk management
  • How to successfully counter fraud and mitigate fraudulent claims
  • Application of regulations and compliance
  • Improve risk facilitation

12:00 - 12:45 PANEL DISCUSSION: Disruptive Technologies Disrupting Markets
 

Keeping up the momentum is key challenge and advancement in technology has thankfully helped to innovate and keep the momentum going. It won’t be wrong to say that technology propels companies to become clear market winners. It is likely to be the same for the insurance sector. For a long time the traditional business model has been doing the work for the insurance companies, but of late the sector has too began to feel the effect of the power of technology. It is changing the way products and services are delivered and in near future we can expect a revolution in the business models. The deliberation here will explore:

  • AI & IOT in Insurance and how is it a game changer?
  • Transforming traditional insurance companies with machine learning, APIs, Blockchain, and telematics
  • Use of mobile and digital mediums for better customer experience
  • Use of analytics for improved profitability
  • Augmented realty in insurance

12:45 - 13:00 Debate: Digitation VS Go-to Executives - Which is more effective?
13:00 - 14:00 Networking Lunch
14:00 - 14:30 INCLUSIVE SESSION: Wooing the Customer - Can’t Survive Without Them
 

The speakers examine the results of a few polls conducted through the day. Audience then puts questions to these experts on processes, policies, trends and other topics.


14:30 - 14:40 Case Study: Different Cultures, Similar Problems - How other progressive countries are solving insurance problems

14:40 - 14:50 Standalone: Ayushman Bharat - Creating a Healthy, Capable and Content new India

14:50 - 15:30 Fireside Chat: The importance of Customer Experience in Next Gen Insurance World
 
  • The Trust Factor in Customer Engagement
  • Bridging the gap between customers and the company
  • Enhancing customer experiences
  • Handling customer satisfaction and how has it evolved
  • Changing How India Buys Insurance

15:30 - 16:00 Special Session: Reviewing the Sector, Addressing the Major Concerns
 
  • Reinsurance – Challenges and Opportunities
  • The growth prospect of the bancassurance segment
  • Hurdles for foreign reinsurers in India
  • IRDA’s role in safeguarding the interest
  • The Make in India in Insurance

16:00 - 16:05 Closing Remarks
16:05 Onwards Networking Tea and Close of Conference