4:30 PM – 5:00 PM

Registration & Networking

5:00 PM – 5:05 PM

Opening Remark by ET Edge

5:05 PM – 5:30 PM

Keynote Address: Engaging with Your Customers in a Whole New Way

Presented by Aditya Sharma, Salesforce

5:30 PM – 6:15PM

Panel Discussion: Aligning Marketing Strategies with Customer Needs

Discussion Points:

• How can companies better understand and anticipate changing customer expectations?
• Strategies for fostering collaboration across departments to ensure a consistent and unified approach to customer engagement.
• What challenges do companies face in aligning marketing strategies across the entire customer journey?

Speakers:

• Vikram Jeet Bhayana, VP & Head of Marketing, Bajaj Allianz General Insurance
• Vinay Bhat – RVP, Manufacturing Leader, Salesforce India
• Mayur Jadhao, Head of Marketing – Asia, Dormer Pramet

Moderated: Prem Srivastava, Associate Partner, Digital Cloud Solutions, KPMG in India

6:15 PM – 7:00 PM

Panel Discussion: Enhancing Next Generation Customer Service Experience 

Discussion Points:

• How can companies effectively keep pace with these evolving expectations?
• How can businesses leverage data from sales, marketing, and service teams to create a single customer view?
• What are the key challenges of delivering a seamless, unified experience across different service platforms?
• How autonomous AI agents are reimagining customer services?

Speakers:

• Nikhil Paratwar, Head of Digital Marketing, Zensar Technologies
• Vivek Mathur, Associate Vice President (Business Excellence), SG Analytics
• Sarang Ohol, Regional Leader, Salesforce

Moderated by KPMG

7:00 PM – 7:20 PM

Felicitation Ceremony – Promising Entrepreneurs of India – Pune Edition

7:20pm – 7:55pm

Mind Reader: Interactive Session
Engage in a fun and insightful exercise
Speaker: Kunal Newar

7:55 PM – 8:00 PM

Closing Remarks by ET Edge

8:00 PM onwards

Networking Dinner

3:00 PM – 3:20 PM

Registration

3:20 PM – 3:30 PM

Opening Remarks by ET Edge

3:30 PM – 4:30 PM

Round Table topic: Unified Customer Experience: Integrating Sales, Marketing, and Service for Exponential Growth
Key discussion points:

• Building better interactions by unifying customer data into a single profile
• Getting deeper insights with a full view of the customer journey
• Creating consistent customer experiences across all the teams
• Effectively managing data while keeping privacy top of mind
• Engaging customers more by personalizing communications
• Enhancing teamwork and operations with shared customer insight

Speakers:

• Sandeep Khullar, Executive Director, Dana India, Off-Highway and Commercial Vehicles
• Anurag Garg, Country Head & Managing Director, Vitesco Technologies
• Israr Khan, Group CEO, BramhaCorp
• Rajeev Panse, MD, Panse Group
• Vikram Raman, Vice President Marketing | E-Commerce and Consumer Service, Ariston Thermo Group
• Avinash Shinde, Head Automation, Century Enka
• Amol Soma, Sales Head, B. U. Bhandari Auto
• Ankit Goenka, Senior Vice President, Bajaj Allianz General Insurance
• Sougata Chowdhury, VP – Marketing, Krsnaa Diagnostics
• Anushree Sharma, Director of Marketing, Harbinger Group
• Sourabh Tiwari, CIO, Forbes Marshall
• Ajay Awale, CIO, Aquapharma Chemicals 
• Ravi Kulkarni, Head IT – CRM, Wuerth Industrial Services India
• Sandesh Bhagwat, CEO, KSH International
• Vinay Bhat – RVP, Manufacturing Leader, Salesforce India
• Prasad Sant, Head – Strategic Initiatives, SKF
• Sarang Ohol, Regional Leader, Salesforce
• Amit Raina, Country Manager, Dormer Pramet India

4:30 PM – 4:35 PM

Closing remark by ET Edge