Drive Healthier Outcomes with Salesforce Health Cloud

Healthcare organizations today face increasing pressure to enhance patient outcomes, deliver value-based care, and manage operations more efficiently. Salesforce Health Cloud is purpose-built to support providers, payers, and healthcare innovators in achieving these goals. By harnessing AI-driven tools like Agentforce, Health Cloud empowers healthcare stakeholders to personalize patient engagement, improve care coordination, and automate clinical and administrative workflows — all while ensuring better health outcomes at scale. 

This virtual session will showcase the real-world impact of Health Cloud and demonstrate how healthcare leaders can adopt it to transform the patient experience and optimize operational excellence. 

Key discussion Points

Personalizing patient engagement across the care continuum

Automating and streamlining clinical and administrative workflows

Improving care coordination and reducing operational burdens

Leveraging Agentic AI and data-driven insights for better outcomes

Objective

To help healthcare professionals and decision-makers understand how Salesforce Health Cloud can: 

Enable personalized and scalable patient engagement

Improve internal coordination and cost efficiency

Integrate AI and actionable data insights across care delivery

Simplify clinical and admin tasks using Agentforce

Key
Takeaways:

Defining citizen outreach and its growing significance in India’s public sector.

Identifying key challenges to effective citizen engagement — including the digital divide, language barriers, and bureaucratic complexity.

Exploring technology’s role in improving outreach through social media, mobile apps, AI, and e-governance platforms.

Building feedback mechanisms that ensure citizen voices translate into real policy action.

Learning from real-world use cases and success stories to enhance engagement strategies.

Agenda

Event Schedule
Time Session
3:00 PM – 3:10 PM Welcome & Opening Address
Speaker: ET Edge Representative
3:10 PM – 3:30 PM Presentation: Enhancing Healthcare with Salesforce Health Cloud
Speaker: Supraja Krishnan, Product Marketing Manager, Health & Life Sciences Cloud
3:30 PM – 3:50 PM Live Demo: Health Cloud in Action & Agentforce Capabilities
Speaker:Sumit Sharan, Senior Director, Product Management, Health Cloud
3:50 PM – 4:05 PM Audience Q&A Session
Moderated by ET Edge
4:05 PM – 4:10 PM Q& Closing Remarks & Thank You
ET Edge Representative

Speakers

Sumit Sharan

Senior Director
Product Management, Health Cloud

Supraja Krishnan

Product Marketing Manager
Health & Life

Join us for this engaging and informative webinar to learn how to transform grievance management and elevate citizen services in the public sector.