Pharma and MedTech organizations are reimagining how they interact with patients, partners, and healthcare professionals (HCPs) by adopting digital-first strategies. With Agentic AI-enabled solutions like Salesforce Life Sciences Cloud, these companies can streamline sales, service, and patient engagement operations—leading to better outcomes, improved efficiency, and higher ROI. 

This exclusive virtual session will explore how Salesforce’s industry-tailored platform is enabling life sciences leaders to automate workflows and personalize outreach across the value chain. 

Key discussion Points

The role of Agentic AI in transforming pharma and medtech engagement

Enhancing patient and HCP experience with Life Sciences Cloud

Automating commercial, clinical, and support services workflows

Real-world demo of Salesforce’s Life Sciences Cloud capabilities

Objective

To showcase how Salesforce’s Life Sciences Cloud empowers Pharma and MedTech organizations to: 

Personalize engagement strategies for patients and healthcare professionals

Automate critical functions across sales, service, and clinical operations

Drive measurable business outcomes and operational efficiency

Key
Takeaways:

Defining citizen outreach and its growing significance in India’s public sector.

Identifying key challenges to effective citizen engagement — including the digital divide, language barriers, and bureaucratic complexity.

Exploring technology’s role in improving outreach through social media, mobile apps, AI, and e-governance platforms.

Building feedback mechanisms that ensure citizen voices translate into real policy action.

Learning from real-world use cases and success stories to enhance engagement strategies.

Agenda

Event Schedule
Time Session
3:00 PM – 3:10 PM Welcome & Opening Address
Speaker: ET Edge Representative
3:10 PM – 3:30 PM Presentation: Transforming Pharma & MedTech with Life Sciences Cloud h
Speaker: Jaya Shankari S, Product Marketing Manager, Salesforce
3:30 PM – 3:50 PM Live Demo: Life Sciences Cloud Capabilities & Features
Speaker: Nilotpal Paul, Product Management Director, Salesforce
3:50 PM – 4:05 PM Audience Q&A Session
Speaker: Moderated by ET Edge along with Salesforce Speakers
4:05 PM – 4:10 PM Closing Remarks & Thank You
Speaker: ET Edge Representative

Speakers

Jaya Shankari S

Product Marketing Manager,
Salesforce

Nilotpal Paul

Product Management Director
Salesforce

Join us for this engaging and informative webinar to learn how to transform grievance management and elevate citizen services in the public sector.