March 2025
Mumbai
India’s BFSI sector has transitioned from a phase of rapid transformation to a state of fortification. Having navigated the complexities of 2025, the financial ecosystem has emerged not just larger, but fundamentally stronger.
As the nation solidifies its position as a global financial powerhouse, the narrative has shifted from the pursuit of scale to the mastery of the “Iron Triangle”: Resilience, Regulation, and Revenue-Readiness.

Partner, Marketing Advisory
EY

Deputy Director General
Unique Identification Authority of India

Digital Expert, CXO Advisor, Board Member
Suryoday Small Finance Bank

Chief Marketing Officer
Future Generali India Life Insurance

CEO
Aditya Birla Health Insurance Company

MD & CEO
Bharti AXA Life Insurance

CEO
National Urban Cooperative Finance and Development Corporation

Partner
EY

Head - Corporate Communications, CSR, Branding & PR
SBI General Insurance

Deputy Director General (Joint Secretary level) Ministry of Communications
Government of India

Head-Digital (Retail) and Marketing
CSB Bank
Digital transformation in 2026 has moved beyond “launching an app” to “rethinking the journey”. Customers no longer compare their bank to other banks; they compare it to their last best experience with Amazon or Netflix.
Capt. Lovekesh Thakur, Deputy Director General (Western Region), UIDAI
As marketing enters a “turbo-charged” era powered by Agentic AI, the challenge for BFSI brands is no longer just visibility, but authenticity. In 2026, customers expect hyper-personalized attention while remaining deeply anxious about data privacy and “black box” decisioning. This session explores how the best brands are using technology not just to sell, but to educate and advocate for their customers.
Speakers:
Moderator: Aarthy Rangarajan, Financial Services Partner, EY India
As India achieves near-universal banking access, the “Next Frontier” is defined by the quality and speed of financial engagement. This dialogue highlights how the BFSI sector is moving from “passive inclusion” to “active empowerment” by leveraging advanced digital public infrastructure (DPI) and intelligent automation.
Rajiv Gupta, President, PB Fintech
In Conversation with
Lavanya Iyengar, Deputy Chief Editor, ET Edge
How creative disciplines sharpen judgment, restraint, and trust in brand leadership in a world driven by metrics and immediacy, the most trusted brands are shaped by leaders who understand nuance, silence, and proportion. This session explores how artistic disciplines quietly shape the judgment of senior brand custodians in BFSI.
Speakers:
Moderator: Lavanya Iyengar, Deputy Chief Editor, ET Edge
As we approach June 30, 2026, deadline for the RBI’s updated KYC mandates, the industry is witnessing a “Structural Reset”. This session explores the transition from rigid, time-bound verification cycles to “Perpetual KYC” a dynamic, tech-driven model where customer records are updated in real-time based on risk triggers and transaction behavior rather than calendar dates.
Speaker:
Moderator: Radhika Saigal, Financial Services Consulting Leader, EY India
Speaker:
Rajnikant Patel, Former MD & CEO, Bombay Stock Exchange
Invisible Banking & Seamless Customer Journeys
Perpetual KYC & Real-Time Identity Verification
Strategic Financial Inclusion & Active Empowerment
AI-Driven Marketing & Authentic Brand Advocacy
A key highlight of this edition is the unveiling of the Best BFSI Brands Coffee Table Book: Mastering the Next Frontier. This thoughtfully curated anthology serves as a masterclass in modern finance, documenting the journeys of brands that have balanced the “Legacy of Trust” with the “Speed of Innovation.” It is a lasting testament to the thinkers and doers who have ensured that India’s financial heart beats with both precision and purpose.
The 9th Edition of BFSI Best Brands is more than an awards ceremony; it is a high-level confluence for the industry’s elite. It is a vibrant platform where protocol meets progress, where ideas are stress-tested, and where the roadmap for 2026 is collectively drawn. It brings together the change-makers who are building a financial ecosystem that is as inclusive as it is invincible.
As we celebrate the titans of today, we look toward the next frontier with a clear vision. The 9th Edition is a call to lead with discipline and dare with intelligence, where the resilient endure, the regulated thrive, and the revenue-ready define the future of global finance.
The company should have a registered office and customer base in India.
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