
Turbocharging Bharat’s Economic Engines
Overview

Future-focused talent development initiatives and educational collaborations are poised to fuel digital transformation, ensuring sustained sectoral growth and economic advancement. Hyderabad’s rise as a prime GCC destination surpasses major cities. According to the ‘India GCC Trends – Half Yearly Analysis H1CY2023’, Hyderabad and Bengaluru tied with 11 new GCCs each. The report highlights India hosting over 1580 GCCs by FY2023, with 1.66 million professionals and a market size of US$46 billion growing at 11.4% annually.
The report details for new GCCs in Hyderabad: one focuses on advanced battery modelling and machine learning in electrical/electronics, another on engineering design, sourcing, supply chain, and IT in retail, a third on next-gen hardware/software in telecom, and a fourth on Oligonucleotide research in pharmaceuticals.
Our Legacy So Far

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Delegates
Testimonials
The Global Capability Center Summit was outstanding. Featuring a panel with over 250 years of combined experience, the event offered invaluable insights and discussions from top experts and policymakers. A truly unique and impactful experience.

Rohan Lobo
Partner, Deloitte IndiaI found the summit outstanding, with impressive speakers and open sharing of thought leadership. The vision for GCCs to evolve into global centers of excellence and drive innovation was inspiring.

Saurabh Singhal
Chief Commercial Officer and Chief Fintech Officer, GIFT CityThe Summit was a fantastic platform for engaging with the GCC community and discussing property and infrastructure development, technology interfaces, and creating excellent workspaces for GCCs in India.

Aman Kapoor
CEO, Airport Land Development, GMR Airports LimitedHyderabad: A Strategic Hub for Global Capabilities Centers (GCCs)
Hyderabad hosts GCCs from sectors like technology, pharmaceuticals, financial services, and manufacturing, with major players such as Microsoft, Google, Amazon, and Novartis.
The city attracts skilled professionals including engineers, data scientists, finance experts, and researchers, supported by institutions like ISB and IITs.
Hyderabad offers modern facilities in IT parks, SEZs, and business districts, complemented by international connectivity.
Hyderabad's GCCs offer cost-effective solutions without compromising quality.
ET Edge GCCs Summit 2024

Global Capability Centers (GCCs) have become essential components of a nation’s economic strength. These centers are pioneering innovators across various processes and functions. They not only provide substantial benefits to their parent organizations but also open new pathways within their respective sectors. By concentrating on developing a highly skilled workforce, GCCs enable individuals to navigate the intricacies of today’s business environment effectively. This proficient talent pool, refined through expert training, consistently delivers cutting-edge services at competitive rates, making India-based GCCs highly attractive on the global stage.
The upcoming GCC Summit 2024 is set to be a pivotal event. It will bring together leaders from diverse industries to engage in insightful discussions and exchange ideas. This is aimed at propelling the sector forward. The summit will delve deep into understanding the industry’s trajectory. It seeks to elucidate the factors underlying its success and why enterprises must remain future-ready. Through keynote speeches, fireside chats, and panel discussions, the summit aims to provide attendees with valuable insights. This will help advance the GCC sector. By fostering collaboration and knowledge sharing, the GCC Summit 2024 endeavours to chart a path towards sustained growth and innovation in the realm of Global Capability Centers.
Industries

IT

Real Estate

Technology

Workforce

Software and Technology companies

Banking & Financial Services companies

Energy and Chemicals companies

Pharma and Life Science companies

Retail companies

Manufacturing companies

Consumer Goods companies

Media and Publishing companies
Who Should Attend?
MD
CEO
CIO
CTO
CISO
CHRO
Objectives
Knowledge Sharing
Facilitate knowledge exchange and best practice sharing among GCC leaders, practitioners, and industry experts.
Thought Leadership
Provide a platform for thought leaders to discuss emerging trends, challenges, and opportunities shaping the future of GCCs.
Networking and Collaboration
Foster networking opportunities and collaboration among GCC professionals, service providers, and ecosystem partners.
Innovation and Transformation
Explore innovative strategies, technologies, and practices driving transformation and innovation within GCCs.
Talent Development
Address talent management challenges and opportunities in attracting, retaining, and developing skilled professionals for GCCs.
Speakers

Impactful GCC's Of India
India has emerged as a global leader in hosting Global Capability Centres (GCCs), which have transformed the landscape of technology and business services. The ET NOW Impactful GCC’s Of India coffee table book celebrates the remarkable journey and achievements of these centres, highlighting their contributions to innovation, economic growth, and employment generation.
This coffee table book is a tribute to the resilience, innovation, and excellence of Global Capability Centres in India. It celebrates their journey from being cost centres to becoming powerhouses of innovation and strategic importance. Through vivid visuals, inspiring stories, and expert insights, this book captures the essence of GCCs’ impact on the global stage and their significant contribution to India’s economic and technological prowess
India has emerged as a global leader in hosting Global Capability Centres (GCCs), which have transformed the landscape of technology and business services. The ET NOW Impactful GCC’s Of India coffee table book celebrates the remarkable journey and achievements of these centres, highlighting their contributions to innovation, economic growth, and employment generation.
Agenda
Registration
Welcome Address by Emcee
Inaugural Panel Discussion: Bharat’s Capability Quotient: The Rise and Rise of GCCs
This session will explore the burgeoning growth of Global Capability Centres (GCCs) and their transformative impact on global business landscapes. As GCCs continue to expand across industries and geographies, they are reshaping traditional business models and driving innovation at a global scale. The discussion will focus on emerging trends, strategic insights, and success stories from leading GCCs, highlighting their role as catalysts for economic growth, technological advancement, and talent development in the new era of global business
SPEAKERS:
- Aditi Shukla, Head of Shared Services India and Country Head India - AXA XL
- Awantika Varma- Officer Incharge, Investment Promotion - MP State Electronics Development Corporation (MPSEDC), Government of Madhya
- Jaideep Agarwal, India GBS Leader - Warner Bros. Discovery
- Kamal Sharma, Digital Transformation Leader | Global Digital Hubs Leader - Carrier
- Mamatha Madireddy, MD, Head of HSBC India Global Service Centres - HSBC
- Mayank Verma is the Global Head Data & AI- Xebia
- Saravan Chellamuthu, VP & Head of Enterprise Solutions for International Markets & GCC India Lead - PepsiCo
MODERATOR:
- N Ramu, Partner - Deloitte
An Emerging GCC Hub of India
SPEAKER:
- Awantika Varma- Officer Incharge, Investment Promotion - MP State Electronics Development Corporation (MPSEDC), Government of Madhya Pradesh
Panel Discussion: The GCC Triad: Profit in the AIR (Attract, Integrate, Retain)
This session tackles the key challenges of talent acquisition, integration, and retention in a growing Global Capability Centre (GCC). Industry leaders will share strategies for attracting top talent, fostering a smooth onboarding experience, and keeping your team engaged for long-term success.
SPEAKERS:
- Anuradha Kumar, Head of HR, GITC – AstraZeneca India
- Dinesh Kumar Murugesan, Global Head HR, GBS - DSM - Firmenich
- Gaurav Chawla, Chief Operating Officer - Anlage Infotech
- Sreeman Murthy, CEO - Metro Finance Solution Center
MODERATOR:
- Pintu Singh Partner - Deloitte
Panel Discussion: Capability, Capacity, Connectivity: Joining the dots of AI & Automation
This panel discussion aims to explore the transformative role of IT, digital transformation, and automation in enhancing efficiency within Global Capability Centres (GCCs). It will delve into strategies, innovations, and best practices that drive operational excellence, foster innovation, and ensure sustainable growth in GCCs.
SPEAKERS:
- Aneel Kumar Savalagi - Global IT Infrastructure Engineering & Operations Leader - Giant Eagle
- Jayant Mukherjee, DT Head for APAC & India Digital Capability Center - Pratt & Whitney
- Rohit Singhal, Head of Cybersecurity Operations (APAC) and Site Lead for Cybersecurity - HSBC Technology India
- Ruma Kishore, Director Global Digital Transformation Customer Experience - Unilever
- Senthil Sankarasubramanian, CTO - Global Growth Markets - Cognizant
MODERATOR:
- Rohan Lobo Partner - Deloitte
Partner Presentation: Rewiring for AI: Building for the future of GCCs.
The future revolves around technology imperatives that are business focused and insights that are directional. While cost advantage is proven, GCCs are now well positioned to become the powerhouse of influence. Join us for an exclusive session – explore how GCCs can capitalize on their strategic position to build for the future through AI-driven transformation, ultimately reshaping the future of global business and deliver further value.
SPEAKER:
- Poornima Sathy, Vice President & Head of Global Solutions - Cloud, Data, Analytics and AI, Cognizant.
Networking Lunch
Fireside chat: The GCC Surge: Real Estate’s Prime Opportunity
In this session, we will explore the pivotal role of real estate development in accelerating the growth of Global Capability Centres (GCCs). As GCCs expand their operations globally, the availability of modern and adaptable real estate infrastructure becomes crucial. This discussion will delve into how strategic real estate planning and development can enhance operational efficiency, foster innovation, and attract top talent to GCCs. Participants will examine case studies and innovative approaches that leverage real estate as a catalyst for GCC growth, highlighting key trends and best practices shaping the future of global business environments.
SPEAKERS:
- Prosenjit Banerjee, Assistant Vice President, Design & Development - Cowrks
- Sumit Anand, CBO, Airport Land Development – GMR
- Tushar Asirvadam, Head - Corporate Services - Jaguar Land Rover
MODERATOR:
- Abhijataya Kumar Partner - Deloitte
Strategic Presentation: GenAI infused products and Development
SPEAKERS:
- Mujiruddin Shaikh, Market Tech Principal - Thoughtworks
- Sathyan Sethumadhavan, AI/ML Consultant, Technical Engineering Leader - Thoughtworks
Game of Insights: Tech for Tomorrow: Solving Global Problems Today
The panel will feature 4 Panellists. Each pair of panellists used markers and large boards to write their responses to questions posed by the moderator. Simultaneously, the audience participated via live polls, creating an interactive experience that allows you to share your insights and engage directly with the conversation. The format will provide highly engaging, with lively interactions between panellists and audience contributions.
SPEAKERS:
- Chakravarthy Aravapalli, Site Lead Global Hub, Hyderabad and IT&D Director, Enterprise Products & Platforms, Nutrition - Reckitt
- Hari Nadimpalli, Vice President / Managing Director, Global Innovation Center - Inspire Brands
- Mujiruddin Shaikh, Market Tech Principal - Thoughtworks
- Sandeep Mehta, Director - Shared Services, Corteva Agriscience Services India
MODERATOR:
- Rahul Chowdhury Partner - Deloitte
Strategic Presentation: Business Hub – Aerocity, Hyderabad
SPEAKER:
- Sourabh Jain, Vice President and Head BD Airport Land Development - GMR Aerocity Hyderabad
Fireside Chat: Regulatory Excellence: How GCCs Support in Navigating Financial Risk, Compliance, Cyber and Reporting
In this session, we will explore how Global Capability Centres in India enhances regulatory excellence and navigates through challenges like complexities in financial risk management, compliance, cybersecurity, and reporting. Panellists will share insights on how they use technology, global practices & innovative strategies that GCCs employ to mitigate risks, uphold compliance, safeguard against cyber threats, and streamline reporting processes, thereby driving sustainable business growth.
SPEAKERS:
- Hariharan R, Global I2P Operations Lead - SYNGENTA
- Sudhir Dasamantharao, Director Global Business Services and Chief Transformation Officer APAC - Boston Scientific
- Jatin Bhatia, Regional Leader - Cummins Business Services
MODERATOR:
- Rahul Bhagoji Partner - Deloitte
Strategic Presentation: Effective Talent Attraction - Cornerstone of a Successful Talent Acquisition Strategy
SPEAKER:
- Karthikeya Ramanathan, Founder & CEO, HiyaMee
Panel Discussion: Transforming Patient Care: How Global Capability Centres are Revolutionizing Healthcare and Life Sciences
In this session we explore the transformative innovations and advancements driving change in the healthcare landscape within Global Capability Centres (GCCs). Dive deep into the significant impact of pioneering inventions and state-of-the-art technological breakthroughs on patient care, medical research, and the broader healthcare sector within GCC operations.
SPEAKERS:
- Mrinal Duggal, Head of Sanofi Global Services, Hyderabad - Sanofi
- Nataraj Kalyanaraman, Vice President and Head of Drug Development, Hyderabad - Bristol Myers Squibb
- Naveen Gullapalli, Global Head Global Head of Global Business Solutions (GBS) & Corporate Centers - Novartis
- Pawan Sachdeva, Managing Director – Technology - Carelon Global Solutions India
- Prasanna Kumar Subbanna, Vice President- Global Safety - Novo Nordisk
- Raja Jamalamadaka, Country Head - Roche Digital Center (GCC)
MODERATOR:
- Dr Vikram, Partner - Deloitte
Case Study
Closing Remarks by ET Edge
Partners
Knowledge Partner
