Chirag Buch is a dynamic leader with over 25 years of experience driving innovation in global business transformation and shared services. A pioneer in India’s outsourcing industry since 1997, Chirag is passionate about building high-performing, cross-cultural teams and empowering leaders to deliver sustainable value for employees, customers, and stakeholders. Before joining Mercer, he held key roles at organizations like SE2, BDO India, Infosys, AXA, WNS, and Sandoz, where he consistently delivered impactful results.

Chirag has a proven track record of establishing and managing large-scale outsourcing and shared service centers across India, Latin America, Eastern Europe, and Asia-Pacific. His expertise spans process optimization, LEAN implementation, advanced technology adoption, business analytics, and robotic process automation. With his forward-thinking approach, Chirag continues to redefine operational excellence and inspire organizational growth.