As globalization and digital transformation reshape the business landscape, GCCs are now expected to drive critical functions, contribute to innovation, and serve as centers of excellence across industries. This address will provide an insightful overview of the current landscape, the challenges, and opportunities for GCCs, and the impact they can have on an increasingly interconnected and complex global economy.

This session will explore the evolution of GCCs, highlighting their shift from merely supporting business operations to leading key strategic initiatives, from fostering innovation to enhancing customer experience. By examining the changing landscape of global business and technology, this session will provide insights into the essential role GCCs play in shaping the future of organizations in a rapidly evolving global economy.

• Understand the key stages in the evolution of GCCs and their expanded role in driving innovation and growth.

• Learn how GCCs are now essential in supporting business transformation through technology, talent, and agility.

• Gain insights into the challenges and opportunities for GCCs as they transition from operational hubs to strategic partners in their organizations.

This session will focus on the pivotal role of digital transformation within GCCs, with an emphasis on harnessing the power of emerging technologies like artificial intelligence, cloud computing, the Internet of Things (IoT), and robotic process automation (RPA). It will discuss strategies for implementing these technologies, challenges in scaling digital projects across regions, and futureproofing GCCs against rapid technological changes. Successful examples of GCC-led innovation and lessons learned.

This session uncovers how GCCs can leverage cultural intelligence to enhance collaboration, innovate effectively, and succeed in the global business landscape. This topic highlights the shift in focus from traditional backend operations to driving innovation, addressing the need for cultural, structural, and strategic changes while leveraging talent, collaboration, and technology to foster long-term growth and competitive advantage.

• Cultural Shift towards Innovation

• Leveraging Local Innovation Ecosystem

• Redesigning Organizational Structure for Agility

The session will provide insights into managing compliance across different regions, addressing the challenges of cybersecurity, data privacy, labor laws, taxation, and environmental regulations. It will also examine the risks associated with operating in multiple countries and regions, and how GCCs can adopt proactive strategies to mitigate these risks while ensuring operational efficiency.

This fireside chat will focus on the role of HR in enabling GCCs to become leadership sandboxes, where future-ready skills are cultivated, decision-making is accelerated, and leaders are equipped to deliver top-line impact. Join us to learn how HR strategies can transform GCCs into talent hubs driving enterprise success on a global scale.

As companies prioritize Environmental, Social, and Governance (ESG) practices, Global Capability Centers (GCCs) have a unique role in advancing resilience and sustainability. This session will explore how GCCs can embed ESG principles into their operations, enhancing long-term viability and contributing to global sustainability goals.

• A roadmap for implementing sustainable and socially responsible practices within their GCCs.

• Insights on using technology and data to achieve ESG goals.

• Clear, actionable strategies to overcome challenges in establishing resilient and sustainable GCCs

This session explores the complex real estate dynamics that GCCs face when expanding into India’s satellite cities. It will cover both the opportunities, such as cost advantages and access to emerging talent, and the challenges, including infrastructure and ecosystem development. Discover how GCCs can navigate these dynamics to drive global competitiveness and local growth in a glocalized world.

This session is a deep dive into the synergy between Generative AI and data centers, and how this combination is transforming GCCs into agile, efficient entities in a glocalized business environment. It will address the challenges of adoption, strategies for successful integration, and the tangible benefits businesses can achieve.

The crucial role of GCCs play in attracting foreign investment, positioning them as pivotal drivers of economic growth and development. How GCCs, particularly in emerging markets like India, are instrumental in creating a sustainable and competitive advantage for businesses while fostering the development of a robust, global talent pipeline.