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GCC logo 8th edition 2025

CAPABILITY • CULTURE • CONVERGENCE

GCCs IN A DIGITAL - FIRST WORLD

GCC logo 8th edition 2025

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7

Editions

300

Speakers

70

Partners

3200

Delegates

10

Roundtables

3

Branded Content

300

One-on-one Meetings
ET Edge GCC Summit 2025 – Pune

The ET Edge GCC Summit – Pune 2025 will highlight the pivotal role of Global Capability Centers (GCCs) as key drivers of India’s economic growth.

By delivering exceptional value to parent organizations and unlocking new opportunities across sectors, GCCs are set to shape a skilled, future-ready workforce and offer cutting-edge services at competitive costs—further enhancing India’s global appeal. The Summit will bring together industry leaders, innovators, and decision-makers to explore the evolving role of GCCs in driving digital transformation, business innovation, and global operational excellence.

Key Discussion Points

Digital Transformation and Innovation

Evolution of GCCs

Explore the transformation of Global Capability Centers from traditional support functions into strategic hubs driving innovation, value creation, and global business impact.

Research and Development (R&D)

Responsible AI

Delve into the importance of ethical AI adoption through robust governance, inclusive frameworks, and equitable access across global operations.

Data Analytics and Business Intelligence

AI-first GCCs

Discover how AI, automation, and data intelligence are redefining the potential of GCCs to lead in digital transformation and operational excellence.

Cybersecurity & Compliance

Learn how GCCs are building resilient digital ecosystems by proactively addressing cyber risks, regulatory shifts, and trust in connected operations.

Human Resources and Talent Management

Talent Transformation

Examine how hybrid work, the gig economy, and evolving workforce models are shaping agile, future-ready talent strategies within GCCs.

Policy Enablers

Unpack the Indian policy landscape and government initiatives that are accelerating the growth, innovation, and global competitiveness of GCCs.

Sustainability and Corporate Social Responsibility

ESG Integration

Understand how GCCs are embedding environmental, social, and governance priorities into their core strategies to create long-term, responsible business value.

Urban Innovation

Explore the role of GCCs in shaping smart infrastructure, innovation districts, and public digital platforms to build future-ready urban ecosystems.

Banking & Financial Services

Examine how BFSI-focused GCCs are driving digital finance, innovation, and compliance across global operations.

Real Estate & Infrastructure

Explore how GCCs are driving the evolution of workplace and infrastructure strategies by enabling smart, sustainable, and adaptive real estate models.

Advisory Board Members

Belliappa Mathanda

Chief Operating Officer, Asia Pacific,
dentsu

Aditi Shukla

Aditi Shukla

Head of India Shared Services and Country Head India

Amit Talwar

Amit Talwar

Country Director / India Leader
AGCO

Jaideep Agarwal

Jaideep Agarwal

India GBS Leader
Warner Bros. Discovery

Lalitha Indrakanti

CEO, Jaguar Land Rover Technology & Business Services India

Rajesh Mani

SVP, Head of Asia Pacific Technology Hubs,
Mastercard

Rajesh Puneyani

VP Technology & Site Leader,
Kenvue GCC

Speaker Lineup – Pune Chapter

Dr. Abhay Jere

Vice Chairman, All India Council for Technical Education (AICTE)

Alokkumar Dwivedi

Head – Administration and Facility Management,
Hapag-Lloyd Global Capability Center

Amit Talwar

Amit Talwar

Country Director / India Leader
AGCO

Anand Chitre

MD, Head of Markets and Wholesale Lending - Technology & Operations, and Pune site lead
Barclays

Anand Ramakrishnan

Managing Director
EQ India

Arpitha Guru Shetty

GM – GSS India Site Lead, Global Service Delivery Lead, R2R, Global Shared Services,
Kohler Co

Avinash Samrit

Country Head – India & President
Global Capability, Clean Harbors

Belliappa Mathanda

Chief Operating Officer, Asia Pacific,
dentsu

Chandra Gupta

Senior Vice President, IT Division Executive,
FIS

Dr. Jyothi Menon

SVP People Operations & Advisory,
BP

Kavita Mehra

General Manager, India Centre of Excellence,
Dell Technologies

Krishna Kabra

Country Head,
Orange (Global Capability Center)

Krishna Kumar G

Managing Director Harman India and SVP, Automotive R&D Country Lead,
Harman India

Navin Dhananjaya

Global CXM Lead
Dentsu Global Services

Pawan Sachdeva

Managing Director – Technology,
Carelon Global Solutions India

Rajesh Mani

SVP, Head of Asia Pacific Technology Hubs,
Mastercard

Ravish Saily

Head HR, Global Services and Solutions,
Syngenta

Dr. S Venkat Kumar

Principal Consultant - Business Support,
KONE Elevators and Escalators India

Sameer Shaikh

Senior Director, Head,
XPO India GCC

Sandeep Dutta

Chief Practice Officer – Asia-Pacific & Middle East region
Fractal AI

Shibu Zacharia

Director of Claims,
Allstate India

Vaishali Mehta

Ind/APAC HR lead,
Dentsu Global Services

Vaishali Mehta

Ind/APAC HR lead
Dentsu Global Services

Vishal Nair

Director - Operations,
Smith + Howard

Vivek Gaur

Country Head,
Colt India

Leading Voices from Previous Editions

Ajit Nayak

Executive Vice President and Head India and Middle East
HCLTech

Amit Dubey

Director,
Airbnb Global Capability Centre

Gaurav Gupta

Partner and GCC Industry Leader,
Deloitte India

Jaideep Agarwal

Jaideep Agarwal

India GBS Leader
Warner Bros. Discovery

Mamatha Madireddy

MD, Head of HSBC India Global Service Centres,
HSBC

Naveen Gullapalli

Global Head,
Novartis

Ruma Kishore

Director Global Digital Transformation Customer Experience,
Unilever

Shri Anil Kumar Sagar (IAS)

Principal Secretary, Department of IT and Electronics

Anuradha Kumar

Associate Director - Human Resources,
AstraZeneca

Chirag Buch

Global Service Delivery Leader,
Marsh McLennan

Meet the Visionaries Leading the GCC Evolution

MDs

CEOs

CIOs

CTOs

CDOs

CISOs

CHROs

GCC Leaders

Government Officials

Partners

Presenting Partner

AI Partner

Future-Ready GCC Partner

Workspace Partner

Talent Partner

State Partner

Associate Partner

Supporting Associations

Media Partners

Academic Partner

Conceptualized & Executed By

Academic Partner

Secure your place among industry leaders at 8th Edition of ET Edge GCC Summit 2025, a transformative gathering where ideas are exchanged, and futures-ready enterprises are forged

Agenda

  • Belliappa Mathanda, COO, dentsu APAC C Head of Dentsu Global Services

Industry leaders and experts will share insights on how GCCs are moving up the value chain, enhancing their strategic contributions, and positioning themselves as centers of excellence.
Discussions will cover challenges, best practices, and the outlook for GCCs in an increasingly digital and interconnected world.

Key Points:

  • The shift of GCCs from operational support to strategic innovation hubs.
  • How GCCs are enhancing their value and contributing strategically to business growth.
  • Key challenges and best practices in this transition.
  • The future outlook for GCCs in a digital and interconnected world.

Speakers:

  • Pawan Sachdeva, Managing Director – Technology, Carelon Global Solutions India
  • Amit Talwar, Country Director / India Leader, AGCO
  • Rajesh Mani, SVP, Head of Asia Pacific Technology Hubs, Mastercard
  • Avinash Samrit, Country Head – India C President – Global Capability, Center Clean Harbors Inc.
  • Arpitha Guru Shetty, GM – GSS India Site Lead, Global Service Delivery Lead, R2R, Global Shared Services, Kohler Co
  • Amit Kalra, MD C Head, Swiss Re Global Business Solutions
  • dentsu spokesperson

Moderator-

This panel will discuss the emergence of AI-first Global Capability Centers (GCCs) and their role in shaping the next wave of intelligent operations. Experts will explore how AI, automation, and data- driven decision-making are transforming GCCs into strategic hubs of innovation

Key Points:

  • AI and automation are improving daily operations and decision-making.
  • Challenges in building AI skills and updating current systems.
  • The importance of responsible AI use, strong governance, and ethics.
  • AI talent and capability building within GCCs. Discussing practical strategies for re-skilling the existing workforce.
  • Increasingly we all are having conversations on equitable AI. Creating the right level of opportunities for all in the AI Era.
  • The role of AI in accelerating innovation and maximizing ROI

Speakers:

  • Krishna Kabra, Country Head, Orange (Global Capability Center)
  • Sameer Shaikh, Senior Director, Head- XPO India GCC
  • Fiserv spokesperson

Moderator-

This chat will delve into how GCCs can integrate Environmental, Social, and Governance (ESG) principles into their strategic agenda. Focusing on the balance of People, Planet, and Profit, experts will share ESG playbooks tailored for the GCC boardroom.

Key Points:

  • ESG as a key part of boardroom strategy.
  • Balancing people, planet, and profit in GCC operations.
  • Building and implementing effective ESG playbooks.
  • Long-term value creation through strong ESG practices.

Speakers:

  • Sanjay Gupta, Senior Managing Director, Chief Financial Officer C Head of Finance shared Service, TIAA Global Capabilities
  • Sheeba Joshua, Senior Director - HR Services, AstraZeneca India

Moderator-

This trilogue will explore the intersection of GCC growth and urban development, focusing on how GCCs can play a pivotal role in shaping India’s smart business districts and how GCCs can drive innovation-led urban evolution, contributing to the creation of future-ready, globally competitive business hubs.

Key Points:

  • Role of GCCs in shaping India’s smart business districts.
  • Aligning urban planning with the growth of GCC ecosystems.
  • Building infrastructure and talent hubs for innovation-led growth.
  • Creating future-ready, globally competitive business environments
  • GCCs role in creating Public Digital Infrastructure

Speakers:

  • Andhra Pradesh Govt Spokesperson
  • Krishna Kumar G, Managing Director Harman India and SVP, Automotive RCD Country Lead, Harman India
  • Dr. S Venkat Kumar, Principal Consultant - Business Support, KONE Elevators and Escalators India

Moderator-

This panel will explore the future of work as we approach 2030, focusing on the transformative impact of AI, the rise of the gig economy, and the shift toward hybrid work models. Experts will discuss how organizations can adapt to changing workforce dynamics, build resilient talent strategies, and leverage technology for productivity and engagement.

Key Points:

  • Impact of AI, the gig economy, and hybrid work on the future of work.
  • Adapting to changing workforce dynamics and new talent models.
  • Building resilient talent strategies for a flexible, digital-first world.
  • Leveraging technology to boost productivity and employee engagement.

Speakers:

  • Alokkumar Dwivedi, Head Administration C Facilities (Sr. Manager), Mumbai, Hapag-Lloyd Global Capability Center
  • Jaya Dass, Managing Director, Asia Pacific - Randstad Enterprise, Randstad SourceRight s RiseSmart
  • Ravish Saily, Head HR, Global Services and Solutions, Syngenta
  • Vishal Nair, Director – Operations, Smith + Howard
  • Vaishali Mehta, Ind/APAC HR lead, Dentsu Global Services
  • Dr. Jyothi Menon, SVP People Operations C Advisory, BP

Moderator-

This session will focus on how GCCs can proactively navigate the evolving landscape of cybersecurity and compliance. Experts will discuss emerging threats, regulatory challenges, and best practices for building robust security frameworks. And learn how to stay ahead of cyber risks while ensuring compliance, resilience, and trust in a rapidly digitizing world.

Key Points:

  • Navigating the evolving landscape of cybersecurity and compliance in GCCs.
  • Identifying emerging cyber threats and regulatory challenges.
  • Best practices for building robust security frameworks.
  • Staying ahead of risks while ensuring compliance, resilience, and trust.

Speakers:

  • Anand Chitre, MD, Head of Markets and Wholesale Lending - Technology C Operations, and Pune site lead, Barclays
  • Axis Bank Spokesperson

Moderator-

This expert chat will dive into how AI and Robotic Process Automation (RPA) are redefining operations within GCCs, driving productivity and efficiency at scale. The conversation will explore how to strike the right balance between automation and human ingenuity, ensuring innovation, creativity, and strategic thinking remain central.

Key Points:

  • The role of AI and RPA in enhancing productivity within GCCs.
  • Balancing automation with the retention of human creativity and decision-making.
  • Best practices for integrating AI and RPA into existing workflows.
  • Ensuring a sustainable future where technology and human ingenuity coexist.

Speakers:

  • Kavita Mehra, General Manager, India Centre of Excellence, Dell Technologies
  • Chandra Gupta, Snr Vice President, IT Division Executive, FIS
  • Vivek Gaur, Vice President, Network Engineering, Colt Technology Services Country Head C Managing Director, Colt India
  • Navin Dhananjaya, Global CXM lead, Dentsu Global Services
  • Shibu Zacharia, Director of Claims, Allstate India
  • Soumitra Seha, Managing Director C Country Head, Lumen India

Moderator-

Dr. Abhay Jere, Vice Chairman, All India Council for Technical Education (AICTE), Chief Innovation Officer, Ministry of Education’s Innovation Cell (MIC), GOI

8th Edition of The ET Edge GCC Summit 2025

Be the Partner Powering Tomorrow’s GCCs

Partnering at the ET Edge GCC Summit 2025 means aligning with the epicentre of global business transformation. As GCCs evolve beyond cost centres into hubs of innovation, AI, and R&D, this platform connects you with the minds shaping the future-from tech giants to finance leaders. Showcase your brand, spark strategic conversations, and unlock high-impact collaborations in a market poised to hit $110 billion by 2030. Don’t just follow the GCC revolution-lead it.

ENQUIRE NOW

Highlights From Previous Editions

21st March 2025

Marriott Whitefield, Bangalore

Reflections from Industry leaders

Media

ET Edge Insights

John Dawber on the Future of Global Capability Centers: AI, Culture, and Innovation at Novo Nordisk
GCCs: Fueling Innovation and Growth
Future of GCCs in India is bright
GCCs contribute to the empowerment of Indian talent

Exploring India’s Global Capability Centres(GCC) in a tête-à-tête

John Dawber on the future of Global Capability Centers: AI, culture, and innovation at Novo Nordisk

Maximizing AI impact in global capability centers: A strategic approach

Global Capability Centers: Catalysts for tech talent and economic growth

Three foundational capabilities powering the next evolution of hi-tech GCCs

ET Edge GCC Summit 2025 heads to Pune for its landmark 8th edition

India’s GCC boom: Building a verified and future-ready workforce