As AI moves from experimentation to enterprise-wide deployment, Global Capability Centers are stepping into a new era of strategic relevance. This session explores how GCCs are reshaping operating models, talent architectures, and innovation mandates to thrive in an AI-first landscape. The discussion will also spotlight emerging risks, governance frameworks, and the cultural shifts required to build AI-native GCCs that drive measurable business outcomes.

Sailaja Josyula, SVP & Global Head, GCC Service Line, Cognizant

Top GCC leaders share how they are balancing growth with resilience, redesigning operating models, optimizing talent, and leveraging technology to thrive in an unpredictable global landscape. Actionable insights for building agile, future-ready capability centers.

Speakers:

• Prashant Choudhary, Partner & Leader Financial Services GCC, Deloitte India
• Aditi Shukla, Head of India Shared Services and Country Head India, AXA XL
• Amit Talwar, Country Director, AGCO
• Ashish Nayyar, GCC Co-Head, OakNorth
• Purnima A, Head of MI GCC IN, Regional Data Operations Leader, NielsenIQ, & Site Head, NIQ Gurgaon GCC
• Sailaja Josyula, SVP & Global Head, GCC Service Line, Cognizant

Moderator: Shubho Sankar Chatterjee, Consulting Editor, ET Edge

Explore how businesses harness AI to spark innovation and reconceive processes, products, and customer experiences, & how they will increasingly reposition themselves as true centres of value creation.

Sandeep Dutta, Chief Practice Officer – Asia-Pacific & Middle East region, Fractal Analytics Limited

Explore how GCCs are building scalable, responsible, and domain-specific AI systems. From Generative AI to agentic AI for autonomous decision-making and autonomous AI driving operational efficiency, leaders share insights on strategy, governance, and ethical deployment to transform global capability centers.

Speakers:

• Ajeya Motaganahalli, VP, Engineering & MD, Pure Storage India
• Kamal Sharma, Digital Transformation Leader | Global Digital Hubs Leader, Carrier
• Sushant Bhushan, Global Leader - Data, Insight & AI and India GCC Leader, Circle k
• Smita Negi, Head of South Asia Country Cluster IT, Bayer
• Aqueel Merchant, Global Capability Center Leader - Board Member, Randstad
• Vivek Gaur, Country Head & Managing Director, Colt India; Network Engineering, Colt Technology Services
• Kamaljeet Singh Bedi, Vice President Information Technology, Midland Credit Management, an Encore Capital Group

Moderator: Satyen Makhija, Partner, Deloitte India

Dipesh Raj, General Manager, State Bank of India

In today’s dynamic GCC landscape, breaking silos is no longer optional- it’s essential for innovation and sustainable growth. This session brings together leaders to explore how sustainability, technology, and real estate strategies can be seamlessly integrated into unified ecosystems. The discussion will spotlight actionable ways to enhance collaboration, boost efficiency, and align ESG imperatives with long-term business transformation.

Speakers:

• Vikas Wadhawan, COO, REA Cybercity, India GCC
• Dwani Shah, Head of Workplace Strategy, Space Matrix

Moderator: Abhijataya Kumar, Partner, Deloitte India

In an era where AI fuels both innovation and new cyber threats, traditional defences are no longer enough. GCCs are rethinking resilience with adaptive, intelligence-driven security models that safeguard hybrid, multi-cloud operations. This discussion will uncover how leaders are building proactive, AI-enabled defence strategies that make GCCs the first line of global cyber resilience.

Speakers:

• Prakash Kumar, Head – Corporate IT, ZEISS India Global Capability Center
• Gaurav Pandey, Senior Director – Business Systems, TransUnion GCC India
• Rishi Seth, Senior Director, Fractal Analytics Limited

Moderator: Sanjeev Singh, Partner, Deloitte India

This session explores how global capability centers can design and implement effective transfer pricing strategies across multiple jurisdictions. It will cover optimizing tax efficiency, aligning global operations with local regulations, and ensuring compliance while supporting business growth. Experts will discuss practical approaches to strategy formulation, governance frameworks, and leveraging transfer pricing as a tool for competitive advantage in a complex global environment.

Speakers:

• Greenize Jain, Head of Tax - India, ASEAN & ANZ, DuPont
• Dr. Vikas Prasad, President & Managing Director, Webasto Roofsystems India

Moderator: Manisha Gupta, Partner, Deloitte India

Amid accelerating policy shifts, global market volatility, and the rapid evolution of AI, people-centric risks are increasingly shaping organizational stability and performance. This session examines how DEI and holistic employee wellness can serve as core components of enterprise risk strategies. We will explore practical frameworks for modelling workforce, operational, and AI-related risks and discuss how organizations can build inclusive cultures that enhance resilience, support well-being, and strengthen their ability to anticipate and manage uncertainty.

Speakers:

• Ruchi Mago, Head Human Resources & Employee Experience, Orange Business
• Shikha Joshi, Head Human Resource- India, Norstella
• Ritika Sakhuja, Head of Talent Acquisition, Ericsson GCC/ GSC India
• Dr. S Venkat Kumar, Principal Consultant - Business Support, KONE Elevators and Escalators India

Moderator: Aditya Gadre, Partner, Deloitte India

Kunal Newar - A Mentalist and an Illusionist

India is at the forefront of the global GCC revolution, shaping the future with bold policies, transformative innovation, and strategic frameworks. This session dives into how the country is enabling next-generation GCCs to scale, compete globally, and drive measurable impact.

Sumita Dawra, Former Secretary, Ministry of Labour & Employment & Senior Public Policy & Governance Expert