The Best of Both Worlds:
GCCs in a Glocalized World

Insights into the
GCC Landscape

India witnessed multiple phases of boom when it comes to Global Capability Centers (GCCs) and these GCCs were established in India primarily to reap cost benefits. Customer support, data processing and IT services that these centers mainly focused on. Due to its abundant skilled labor force and lower operational cost, India proved to be an ideal location for setting up GCCs. However, with Artificial Intelligence and Machine Learning coming into the picture India is being considered an ideal destination for MNCs to establish GCCs for multiple functions such as R&D, IT, banking, and financial services.

Several key factors contribute to this surge in GCCs. First, India’s booming software export sector plays a pivotal role, providing multinational companies with access to high-quality software development and IT services. India has long been recognized as a global leader in IT services, and this sector continues to expand, offering cutting-edge technological solutions that support businesses across various industries. Additionally, the country boasts an abundant and cost-effective pool of highly skilled tech talent, including software engineers, data scientists, business analysts, and other technical professionals.

The expansion of operations into India’s tier-2 cities has further propelled the growth of GCCs. These cities, with their lower operational costs and growing pool of educated professionals, provide attractive alternatives to traditional business hubs like Bengaluru, Hyderabad, and Mumbai & Delhi. The movement to tier-2 cities is also driving regional economic development, creating a more evenly distributed network of GCCs across the country.

Key Growth Catalysts Driving the GCC Surge

Expanding Talent Pool

Over 1 lakh GCC hires in 2024–25 highlight India’s tech depth.

Innovation vs. Cost Balance

Focus shifts to innovation-led, high-impact delivery.

Rise of Non-Metro Hubs

Coimbatore & others rise as cost-efficient, policy-backed hubs.

Strategic Market Access:

Strategic location fuels access to emerging Asia.

Policy-Backed Ecosystem

Supportive governance drives MNC confidence and growth.

Gccs
Service Enhancement

Lately, GCCs have been focusing their efforts on enhancing their services in the following domains

Digital Transformation and Innovation

GCCs are increasingly prioritizing the integration of cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), automation, and blockchain to drive digital transformation.

Data Analytics and Business Intelligence

As data becomes a crucial asset, GCCs are investing in advanced data analytics and business intelligence tools to extract actionable insights, drive decision-making, and optimize performance.

Cybersecurity and Risk Management

As cyber threats grow in complexity, GCCs are enhancing their cybersecurity frameworks to safeguard sensitive data and mitigate risks.

Research and Development (R&D)

Many GCCs are shifting from being back-office support functions to becoming centers for innovation, especially in product development, research, and process optimization.

Human Resources and Talent Management

To support the growing demands of global businesses, GCCs are expanding their HR services to include talent acquisition, learning and development, payroll management, and employee engagement initiatives.

Sustainability and Corporate Social Responsibility (CSR)

With increasing pressure on businesses to adopt sustainable practices, GCCs are also focusing on driving sustainability initiatives.

Our Journey of Excellence

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ET Edge GCC Summit 2025

Global Capability Centers (GCCs) are undeniably key drivers of the nation’s economic growth. As leaders in innovating a wide range of business processes and functions, they not only provide significant value to their parent organizations but also open new opportunities within the sector. GCCs play a critical role in developing a skilled workforce that is well-equipped to address the complexities of today’s business environment. This highly trained talent pool offers cutting-edge services at competitive prices, enhancing the global appeal of India-based GCCs.

Sectors Powering Global Progress

Software and Technology Companies

Banking & Financial Services Companies

Energy and Chemicals Companies

Pharma and Life Science Companies

Retail Companies

Manufacturing Companies

Consumer Goods Companies

Media and Publishing Companies

Meet the Visionaries Leading the GCC Evolution

CEOs

CIOs

CTOs

CDOs

CISOs

CHROs

GCC Leaders

Government Officials

Be the Partner Powering Tomorrow’s GCCs

Partnering at the ET Edge GCC Summit 2025 means aligning with the epicentre of global business transformation. As GCCs evolve beyond cost centres into hubs of innovation, AI, and R&D, this platform connects you with the minds shaping the future-from tech giants to finance leaders. Showcase your brand, spark strategic conversations, and unlock high-impact collaborations in a market poised to hit $110 billion by 2030. Don’t just follow the GCC revolution-lead it.

Business Networking

Connect with top decision-makers from Global Capability Centers across diverse industries such as IT, finance, FMCG, BFSI, etc.

Product Showcase

Present your innovative products and services to a targeted audience actively seeking cutting-edge solutions.

Brand Exposure

Gain significant visibility in front of influential leaders and organizations shaping the GCC landscape.

Strategic Connections

Build strong relationships with industry pioneers, potential clients, and partners to foster long-term business success.

Opportunity Expansion

Leverage the summit to explore new business opportunities, expand your market reach, and accelerate your company’s growth.

Thought Leadership

Establish your brand as a thought leader by sharing insights and expertise with a high-impact audience.

Moderation Opportunities

Lead discussions and panels, positioning your brand as an industry authority.

Media Amplification

Benefit from extensive media coverage, amplifying your brand’s presence and influence in the market.

Advisory Board

Aditi Shukla

Head of Shared Services India and Country Head India
AXA XL

Gaurav Gupta

Partner and GCC Industry Leader
Deloitte India

Lalitha Indrakanti

CEO
Jaguar Land Rover

Mamatha Madireddy

MD, Head of HSBC India Global Service Centres
HSBC

Upasna Nischal

India Site Head and Head of HR
Fidelity International

Vineet Dwivedi

Global Head
Alcon Global Services

Speakers

Abhijataya Kumar

Partner
Deloitte India

Anand Chandra

SVP - Banking & Financial Services
Bounteous x Accolite

Aneel Kumar Savalgi

Global IT Infrastructure Engineering & Operations Leader
Giant Eagle

Anil Kumar M

Senior Director, Site Leader
Baxter R&D Bengaluru

Ankit Agarwal

Director - Engineering Operations
Qualcomm India

Anuradha Balasubramaniam

Senior Vice President - Head Global Business Process
FIS

Arpit Mehrotra

Managing Director, Office Services
Colliers India

Bhaskar Roy

Client Partner - APAC
Fractal.AI

Bijoy Rohan Pinto

Global Director - GCC Operations
AB InBev GCC

Dinesh Kumar Murugesan

VP GES HR and Head GCC India
DSM-Firmenich

Dr. Allen Roy

Head of Analytics
Mashreq Global Network

Dr. Ekroop Caur, IAS

Secretary to Government, Department of Electronics, Information Technology, Biotechnology and Science & Technology
Government of Karnataka

Gaurav Gupta

Partner
Deloitte India

George Inasu

Managing Director and Country Head
Fidelity National Financial India

Jayant Saran

Partner
Deliotte India

John Dawber

Corporate Vice President & Managing Director
Novo Nordisk

Joydeep Ghosh

Partner
Deloitte India

Karnikeya Budhwar

Head of Group Continuity Risk
ANZ Bank

Krishna Peesapati

Co-founder, Director – Strategy & Operations
Covalense Global

Lalitha Indrakanti

CEO
Jaguar Land Rover

Malahar Pinnelli

VP & Country Leader
7-Eleven Global Solution Center – India

Manisha Gupta

Partner
Deloitte India

Mayur Purandar

Vice President, Omni-Channel Merchandising Technology
Lowe’s India

Mrinal Shankar

Senior Manager
ABB

Nisarg Acharya

Head, Commercial Dept
GIFT City.

Nitin Anand

Business Development Head India , Multinational Corporations
Axis Bank

Rajesh Bharatiya

CEO
PEOPLEFY

Rishi Seth

Senior Director – APAC
Fractal.AI

Rohan Lobo

Partner
Deloitte India

Samim Brahma

Head of Biogen Capability Center India
Biogen

Sanjay Saha

Head - Key Accounts Management
Redington

Sanjay Sikdar

Vice President - Global Delivery Centre Head
Samsung

Sanjeev Gupta

CEO
KDEM

Seshan Vaidyanathan

SVP, Technology and India GCC
Lululemon

Shri. Priyank Kharge

Honorable Minister for IT/BT and Rural Development & Panchayat Raj
Government of Karnataka

Shweta Kumari

Partner
Deloitte India

Shweta Sawhney

CEO and Founder
Altre Digital

Sourabh Gupta

Digital Program Leader - APAC
Raytheon Technologies

Srikanth Ramasubramanian

SVP, IT (Transformation Business)
Axis Bank

Venkat Kumar Siddineni

Head - Kone Business Services (Apm & Ena)
Kone Elevator India Pvt Ltd.

Vijay Srinivasan

Global Head of Solutions and Offerings
Randstad Digital

Vikash Sharma

Senior Vice President, IT Division Executive
FIS

Vineet Dwivedi

Global Head
Alcon Global Services

Agenda

09:00 - 10:00
Registration

10:00 – 10:05
Welcome Address

10:05 – 10:15
Inaugural Address: The Government's Active Role in Advancing GCC Innovation and Research

10:15 – 10:50
Inaugural Panel Discussion: The GCC Transition: From Operational Support to Strategic Innovation Hubs

Industry leaders and experts will share insights on how GCCs are moving up the value chain, enhancing their strategic contributions, and positioning themselves as centers of excellence. Discussions will cover challenges, best practices, and the future outlook for GCCs in an increasingly digital and interconnected world.

10:50 – 11:00
Partner Presentation:

11:00 – 11:40
Panel Discussion: AI-First GCCs – The Next Wave of Intelligent Operations

This panel will discuss the emergence of AI-first Global Capability Centers (GCCs) and their role in shaping the next wave of intelligent operations. Experts will explore how AI, automation, and data-driven decision-making are transforming GCCs into strategic hubs of innovation

11:50 – 12:20
Fireside Chat: ESG Playbooks for the Boardroom: People, Planet, and Profit

This chat will delve into how GCCs can integrate Environmental, Social, and Governance (ESG) principles into their strategic agenda. Focusing on the balance of People, Planet, and Profit, experts will share ESG playbooks tailored for the GCC boardroom.

12:20 - 12:30
Partner Presentation:

12:30 – 12:50
Trilogue: GCCs & Urban Evolution: Crafting India’s Smart Business Districts

This trilogue will explore the intersection of GCC growth and urban development, focusing on how GCCs can play a pivotal role in shaping India’s smart business districts and how GCCs can drive innovation-led urban evolution, contributing to the creation of future-ready, globally competitive business hubs.

12:50– 14:00
Networking Lunch

14:00 – 14:30
Panel Discussion: Workforce 2030: The Rise of AI, Gig Economy & Hybrid Work

This panel will explore the future of work as we approach 2030, focusing on the transformative impact of AI, the rise of the gig economy, and the shift toward hybrid work models. Experts will discuss how organizations can adapt to changing workforce dynamics, build resilient talent strategies, and leverage technology for productivity and engagement.

14:30 - 14:40
Partner Presentation:

14:40 – 15:10
Expert’s Chat: AI & RPA in GCCs: Maximizing Productivity While Retaining Human Ingenuity

This expert chat will dive into how AI and Robotic Process Automation (RPA) are redefining operations within GCCs, driving productivity and efficiency at scale. The conversation will explore how to strike the right balance between automation and human ingenuity, ensuring innovation, creativity, and strategic thinking remain central.

15:10 – 15:40
Fireside Chat: Cybersecurity & Compliance – Staying Ahead of Threats

This session will focus on how GCCs can proactively navigate the evolving landscape of cybersecurity and compliance. Experts will discuss emerging threats, regulatory challenges, and best practices for building robust security frameworks. And learn how to stay ahead of cyber risks while ensuring compliance, resilience, and trust in a rapidly digitizing world.

15:40 – 15:50
Partner Presentation:

15:50 – 16:05
Chief Guest Address: The Rise of 'Glocal' GCCs: Indian Companies Building Global Centers with Local Expertise

In this keynote address, the Chief Guest will highlight the growing trend of 'Glocal' GCCs—global capability centers built by Indian companies that combine international standards with deep local expertise. The speech will explore how these centers are driving innovation, creating global impact, and positioning India as a hub for strategic excellence.

16:05 – 16:25
Case Study

16:25 - 16:30
Closing Remarks by ET Edge