Speaker:

• Ajit Nayak, Executive Vice President and Head India and Middle East, HCLTech

This panel will delve into the strategic imperatives propelling Global Capability Centers (GCCs) in India toward becoming a pivotal hub for global business operations. Industry leaders will engage in discussions on critical factors such as innovation, talent management, digital transformation, and operational efficiency. This discussion aims to provide a comprehensive blueprint for GCCs to navigate the evolving landscape and contribute significantly to India’s position as the world’s leading GCC hub.

Points of Discussion:

• Expanding GCCs into, R&D, product development and manufacturing.
• Using AI, IoT, and robotics to enhance operations and manufacturing.
• Boosting efficiency and reducing costs at scale.
• Government support: reforms, incentives, ease of business.
• GCCs leading ESG in supply chains and manufacturing.
• GCCs' role in shaping the global economy.

Speakers:

• Saurabh Singh, India Business Head, HCL Tech
• Aditi Shukla, Head of Shared Services India and Country Head India, AXA XL
• Chirag Buch, Global Service Delivery Leader, Mercer
• Rajesh Mani, SVP, Head of Asia Pacific Technology Hubs, MasterCard
• Vivek Gaur, Country Head & Managing Director, Colt

Moderator:

• Rohan Lobo, Partner, Deloitte India

Speaker:

• Sandeep Dutta, Chief Practice Officer – Asia-Pacific & Middle East region, Fractal Analytics

This session will explore how GCCs in India are transforming from cost centers into strategic hubs of innovation. Panellists will discuss driving innovation in People, Process, and Product, leveraging India’s talent and technology to create impactful global strategies. By focusing on local innovation while delivering global solutions, GCCs are establishing themselves as key players in the international business landscape.

Points of Discussion:

• Innovation as a Strategic Imperative: Understanding the shift from cost reduction to value creation for GCCs.
• Technological Advancements: Impact of emerging technologies on GCC operations and innovation initiatives.
• GCCs in India are contributing to global business strategies and competitive advantage.
• Successful examples of GCC-led innovation and lessons learned.

Speakers:

• Anil Kumar M., Senior Director, Site Leader, Baxter International Inc.
• Eva James, VP / Technology Head, RNTBCI
• Gaurav Kalia - Global Leader, Enterprise Transformation Office at The Chemours Company
• Kapil Sapra, Vice President, Global Services, Fiserv
• Sushant Bhushan, Head of India Business Centre, Circle K

Moderator:

• Payal Aggarwal, Partner, Deloitte India

Speaker:

• Abhishek Jain, Chief Commercial Officer- Airport Land Development, Delhi International Airport

Discussion on talent acquisition challenges in India, best practices for effective talent acquisition and retention strategies for GCCs. The session will focus on navigating the complexities of hiring in competitive markets, building strong talent pipelines, and fostering a culture of growth.

Points of Discussion:

• Understanding Talent Acquisition Challenges.
• Effective Talent Acquisition Strategies.
• Strategies to retain top talent, such as competitive compensation, career development opportunities, and fostering a positive work culture.
• Aligning Talent with Corporate Culture.
• Building Talent Pipelines.

Speakers:

• Harish Kukreja CHRO Ameriprise
• Nitin Jain, Executive Director & CEO, Welspun Global Services
• Roop Kaistha, Regional Managing Director, APAC, AMS
• Ruchi Mago, Head of HR and employee experience, Orange Business

Moderator:

• Shweta Kumari, Partner, Deloitte India

This panel will debate the pros and cons of GCCs opting for co-working spaces versus dedicated facilities. Experts will weigh factors like cost, flexibility, collaboration opportunities, and long-term sustainability to help guide this key decision.

Points of Discussion

• Flexibility vs. control in space usage.
• Cost Considerations & Collaboration Opportunities
• Scalability and viability of each setup.
• City Tier Considerations (Tier 1 v/s Tier 2, 3, 4)
• Government Regulations and Incentives
• Future Trends and Adaptability

Speakers:

• Abhishek Jain, Chief Commercial Officer- Airport Land Development, Delhi International Airport
• Sanjay Choudhary, Founder & CEO, Incuspaze

Moderator:

• Abhijataya Kumar, Partner, Deloitte India

Speaker:

• Nitin Anand, Director, Axis Bank

Explore how the digital revolution is reshaping GCC operations, the role of advanced data centers in supporting this transformation, and the potential of AI to revolutionize business strategies.

Key Discussion Points:

• The Impact of Digitalization on GCCs
• The Role of Advanced Data Centers
• AI and Machine Learning
• Challenges and Opportunities

Speakers:

• Rampal Singh, SVP, Global Business Head - Hybrid Cloud, Application Operation and Mainframe Services, HCLTech
• Amit Talwar, Country Director, India Leader, AGCO Corporation
• Chandan Gupta, Business Unit Head – Colocation, Web Werks | Iron Mountain Data Center
• Nikhil Sehgal, CTO, Colt
• Rajesh Puneyani, Vice President & Managing Director, Kenvue Solutions India

Moderator:

• Rohan Lobo, Partner, Deloitte India

This session will explore how GCCs can effectively navigate India’s complex tax environment to unlock growth opportunities. It will focus on the array of tax benefits available, such as SEZ exemptions, deductions for R&D activities, and government incentives aimed at fostering investment. It will provide practical insights on how GCCs can maximize these benefits to
scale operations, reduce tax liabilities, and enhance profitability while ensuring compliance with India’s evolving tax framework.

Speaker:

• Aakash Sharma, Head of Tax CoE, ANZ

Moderator:

• Manisha Gupta, Partner, Deloitte India

This engaging session focuses on international transactions, compliance, and risk mitigation, highlighting best practices and strategies. Discover how organizations can navigate complexities and foster sustainable growth in today’s interconnected global marketplace.

Key Discussion Points:

• Complexities of cross-border transactions, including currency exchange, invoicing, and payment methods.
• Importance of adhering to international regulations and standards, such as anti-corruption laws, data privacy regulations, and trade compliance.
• Strategies for managing various risks associated with international transactions, including political risk, currency risk, and operational risk.
• Delving into the tax implications of international transactions

Speakers:

• Amit Dubey, Director, Airbnb Global Capability Centre
• Anuja Bhargava, Head of GC operations, Fidelity International
• Ashish Sachdeva - senior director finance, Midland Credit
• Brejesh Chalill, Executive Vice President, Axis Bank

Moderator:

• Jayant Saran, Partner, Deloitte India

Speaker:

• Chandan Gupta, Business Unit Head – Colocation, Web Werks | Iron Mountain Data Center