Industry leaders and experts will share insights on how GCCs are moving up the value chain, enhancing their strategic contributions, and positioning themselves as centers of excellence.

Discussions will cover challenges, best practices, and the outlook for GCCs in an increasingly digital and interconnected world.

Key Points:

• The shift of GCCs from operational support to strategic innovation hubs.
• How GCCs are enhancing their value and contributing strategically to business growth.
• Key challenges and best practices in this transition.
• The future outlook for GCCs in a digital and interconnected world.

Speakers

• Pawan Sachdeva, Managing Director – Technology, Carelon Global Solutions India
• Amit Talwar, Country Director / India Leader, AGCO
• Rajesh Mani, SVP, Head of Asia Pacific Technology Hubs, Mastercard
• Avinash Samrit, Country Head – India C President – Global Capability, Center Clean Harbors Inc.
• Arpitha Guru Shetty, GM – GSS India Site Lead, Global Service Delivery Lead, R2R, Global Shared Services, Kohler Co

This panel will discuss the emergence of AI-first Global Capability Centers (GCCs) and their role in shaping the next wave of intelligent operations. Experts will explore how AI, automation, and data- driven decision-making are transforming GCCs into strategic hubs of innovation

Key Points:

• AI and automation are improving daily operations and decision-making.
• Challenges in building AI skills and updating current systems.
• The importance of responsible AI use, strong governance, and ethics.
• AI talent and capability building within GCCs. Discussing practical strategies for re-skilling the existing workforce.
• Increasingly we all are having conversations on equitable AI. Creating the right level of opportunities for all in the AI Era.
• The role of AI in accelerating innovation and maximizing ROI

Speakers

• Krishna Kabra, Country Head, Orange (Global Capability Center)

This chat will delve into how GCCs can integrate Environmental, Social, and Governance (ESG) principles into their strategic agenda. Focusing on the balance of People, Planet, and Profit, experts will share ESG playbooks tailored for the GCC boardroom.

Key Points:

• ESG as a key part of boardroom strategy.
• Balancing people, planet, and profit in GCC operations.
• Building and implementing effective ESG playbooks.
• Long-term value creation through strong ESG practices.

This trilogue will explore the intersection of GCC growth and urban development, focusing on how GCCs can play a pivotal role in shaping India’s smart business districts and how GCCs can drive innovation-led urban evolution, contributing to the creation of future-ready, globally competitive business hubs.

Key Points:

• Role of GCCs in shaping India’s smart business districts.
• Aligning urban planning with the growth of GCC ecosystems.
• Building infrastructure and talent hubs for innovation-led growth.
• Creating future-ready, globally competitive business environments
• GCCs role in creating Public Digital Infrastructure

This panel will explore the future of work as we approach 2030, focusing on the transformative impact of AI, the rise of the gig economy, and the shift toward hybrid work models. Experts will discuss how organizations can adapt to changing workforce dynamics, build resilient talent strategies, and leverage technology for productivity and engagement.

Key Points:

• Impact of AI, the gig economy, and hybrid work on the future of work.
• Adapting to changing workforce dynamics and new talent models.
• Building resilient talent strategies for a flexible, digital-first world.
• Leveraging technology to boost productivity and employee engagement.

Speakers:

• Alokkumar Dwivedi, Head – Administration and Facility Management, Hapag-Lloyd Global Capability Center

This expert chat will dive into how AI and Robotic Process Automation (RPA) are redefining operations within GCCs, driving productivity and efficiency at scale. The conversation will explore how to strike the right balance between automation and human ingenuity, ensuring innovation, creativity, and strategic thinking remain central.

Key Points:

• The role of AI and RPA in enhancing productivity within GCCs.
• Balancing automation with the retention of human creativity and decision-making.
• Best practices for integrating AI and RPA into existing workflows.
• Ensuring a sustainable future where technology and human ingenuity coexist.

This session will focus on how GCCs can proactively navigate the evolving landscape of cybersecurity and compliance. Experts will discuss emerging threats, regulatory challenges, and best practices for building robust security frameworks. And learn how to stay ahead of cyber risks while ensuring compliance, resilience, and trust in a rapidly digitizing world.

Key Points:

• Navigating the evolving landscape of cybersecurity and compliance in GCCs.
• Identifying emerging cyber threats and regulatory challenges.
• Best practices for building robust security frameworks.
• Staying ahead of risks while ensuring compliance, resilience, and trust.

In this keynote address, the Chief Guest will highlight the growing trend of 'Glocal' GCCs— global capability centers built by Indian companies that combine international standards with deep local expertise. The speech will explore how these centers are driving innovation, creating global impact, and positioning India as a hub for strategic excellence.