The Best of Both Worlds:
GCCs in a Glocalized World

Insights into the
GCC Landscape

India, with its robust political stability, dynamic consumption-driven economy, and well-established financial regulatory frameworks, offers an unparalleled environment for the establishment and growth of Global Capability Centers (GCCs). These favorable conditions have positioned India as a strategic hub for multinational corporations (MNCs) looking to optimize their global operations. GCCs in India are evolving rapidly into epicenters of innovation, digital transformation, and value generation, significantly enhancing their role within the global business value chain.

Several key factors contribute to this surge in GCCs. First, India’s booming software export sector plays a pivotal role, providing multinational companies with access to high-quality software development and IT services. India has long been recognized as a global leader in IT services, and this sector continues to expand, offering cutting-edge technological solutions that support businesses across various industries. Additionally, the country boasts an abundant and cost-effective pool of highly skilled tech talent, including software engineers, data scientists, business analysts, and other technical professionals.

The expansion of operations into India’s tier-2 cities has further propelled the growth of GCCs. These cities, with their lower operational costs and growing pool of educated professionals, provide attractive alternatives to traditional business hubs like Bengaluru, Hyderabad, and Mumbai & Delhi. The movement to tier-2 cities is also driving regional economic development, creating a more evenly distributed network of GCCs across the country.

Gccs
Service Enhancement

Lately, GCCs have been focusing their efforts on enhancing their services in the following domains

Digital Transformation and Innovation

GCCs are increasingly prioritizing the integration of cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), automation, and blockchain to drive digital transformation.

Data Analytics and Business Intelligence

As data becomes a crucial asset, GCCs are investing in advanced data analytics and business intelligence tools to extract actionable insights, drive decision-making, and optimize performance.

Cybersecurity and Risk Management

As cyber threats grow in complexity, GCCs are enhancing their cybersecurity frameworks to safeguard sensitive data and mitigate risks.

Research and Development (R&D)

Many GCCs are shifting from being back-office support functions to becoming centers for innovation, especially in product development, research, and process optimization.

Human Resources and Talent Management

To support the growing demands of global businesses, GCCs are expanding their HR services to include talent acquisition, learning and development, payroll management, and employee engagement initiatives.

Sustainability and Corporate Social Responsibility (CSR)

With increasing pressure on businesses to adopt sustainable practices, GCCs are also focusing on driving sustainability initiatives.

Our Journey of Excellence

editions

0 +

Speakers

0 +

Partners

0 +

Delegates

0 +

ET Edge GCC Summit 2025

The GCC Summit 2025 is set to be a groundbreaking event that will bring together leading professionals, thought leaders, and decision-makers from various industries to explore the transformative role of Global Capability Centers (GCCs) in the modern business landscape. With the rapid evolution of global operations, this summit will provide a unique platform for deep discussions on innovations, strategies, and diversification opportunities within GCCs, highlighting their pivotal role in shaping the future of business and driving digital transformation.

Sectors In The Spotlight

Software and Technology Companies

Banking & Financial Services Companies

Energy and Chemicals Companies

Pharma and Life Science Companies

Retail Companies

Manufacturing Companies

Consumer Goods Companies

Media and Publishing Companies

Network With Leaders Driving The Future Of GCCs

CEOs

CIOs

CTOs

CDOs

CISOs

CHROs

GCC Leaders

Government Officials

Why Partner with Us?

The ET Edge GCC Summit is an unmissable opportunity to elevate your brand at the heart of India’s rapidly growing GCC landscape. Gain exclusive access to key industry leaders and decision-makers, from CEOs to CTOs, across sectors like IT, finance, and manufacturing. Showcase your solutions directly to the innovators driving change in India’s glocalized economy. With powerful networking, heightened visibility, and the chance to influence the future of global operations, this summit is your gateway to unmatched business growth and strategic partnerships. Partner with us and become an integral part of India’s GCC revolution!

Business Networking

Connect with top decision-makers from Global Capability Centers across diverse industries such as IT, finance, FMCG, BFSI, etc.

Product Showcase

Present your innovative products and services to a targeted audience actively seeking cutting-edge solutions.

Brand Exposure

Gain significant visibility in front of influential leaders and organizations shaping the GCC landscape.

Strategic Connections

Build strong relationships with industry pioneers, potential clients, and partners to foster long-term business success.

Opportunity Expansion

Leverage the summit to explore new business opportunities, expand your market reach, and accelerate your company’s growth.

Thought Leadership

Establish your brand as a thought leader by sharing insights and expertise with a high-impact audience.

Moderation Opportunities

Lead discussions and panels, positioning your brand as an industry authority.

Media Amplification

Benefit from extensive media coverage, amplifying your brand’s presence and influence in the market.

Advisory Board

Aditi Shukla

Head of Shared Services India and Country Head India
AXA XL

Gaurav Gupta

Partner and GCC Industry Leader
Deloitte India

Lalitha Indrakanti

CEO
Jaguar Land Rover

Mamatha Madireddy

MD, Head of HSBC India Global Service Centres
HSBC

Upasna Nischal

India Site Head and Head of HR
Fidelity International

Vineet Dwivedi

Global Head
Alcon Global Services

Speakers

Abhijataya Kumar

Partner
Deloitte India

Anand Chandra

SVP - Banking & Financial Services
Bounteous x Accolite

Aneel Kumar Savalgi

Global IT Infrastructure Engineering & Operations Leader
Giant Eagle

Anil Kumar M

Senior Director, Site Leader
Baxter R&D Bengaluru

Ankit Agarwal

Director - Engineering Operations
Qualcomm India

Anuradha Balasubramaniam

Senior Vice President - Head Global Business Process
FIS

Arpit Mehrotra

Managing Director, Office Services
Colliers India

Bhaskar Roy

Client Partner - APAC
Fractal.AI

Bijoy Rohan Pinto

Global Director - GCC Operations
AB InBev GCC

Dinesh Kumar Murugesan

VP GES HR and Head GCC India
DSM-Firmenich

Dr. Allen Roy

Head of Analytics
Mashreq Global Network

Dr. Ekroop Caur, IAS

Secretary to Government, Department of Electronics, Information Technology, Biotechnology and Science & Technology
Government of Karnataka

Gaurav Gupta

Partner
Deloitte India

George Inasu

Managing Director and Country Head
Fidelity National Financial India

Jayant Saran

Partner
Deliotte India

John Dawber

Corporate Vice President & Managing Director
Novo Nordisk

Joydeep Ghosh

Partner
Deloitte India

Karnikeya Budhwar

Head of Group Continuity Risk
ANZ Bank

Krishna Peesapati

Co-founder, Director – Strategy & Operations
Covalense Global

Lalitha Indrakanti

CEO
Jaguar Land Rover

Malahar Pinnelli

VP & Country Leader
7-Eleven Global Solution Center – India

Manisha Gupta

Partner
Deloitte India

Mayur Purandar

Vice President, Omni-Channel Merchandising Technology
Lowe’s India

Mrinal Shankar

Senior Manager
ABB

Nisarg Acharya

Head, Commercial Dept
GIFT City.

Nitin Anand

Business Development Head India , Multinational Corporations
Axis Bank

Rajesh Bharatiya

CEO
PEOPLEFY

Rishi Seth

Senior Director – APAC
Fractal.AI

Rohan Lobo

Partner
Deloitte India

Samim Brahma

Head of Biogen Capability Center India
Biogen

Sanjay Saha

Head - Key Accounts Management
Redington

Sanjay Sikdar

Vice President - Global Delivery Centre Head
Samsung

Sanjeev Gupta

CEO
KDEM

Seshan Vaidyanathan

SVP, Technology and India GCC
Lululemon

Shri. Priyank Kharge

Honorable Minister for IT/BT and Rural Development & Panchayat Raj
Government of Karnataka

Shweta Kumari

Partner
Deloitte India

Shweta Sawhney

CEO and Founder
Altre Digital

Sourabh Gupta

Digital Program Leader - APAC
Raytheon Technologies

Srikanth Ramasubramanian

SVP, IT (Transformation Business)
Axis Bank

Venkat Kumar Siddineni

Head - Kone Business Services (Apm & Ena)
Kone Elevator India Pvt Ltd.

Vijay Srinivasan

Global Head of Solutions and Offerings
Randstad Digital

Vikash Sharma

Senior Vice President, IT Division Executive
FIS

Vineet Dwivedi

Global Head
Alcon Global Services

Agenda

09:00 – 10:00
Registration

10:00 – 10:05
Welcome Address

10:05 – 10:15
Inaugural Address: Global Growth, Local Impact: Catalysts of Change

As globalization and digital transformation reshape the business landscape, GCCs are now expected to drive critical functions, contribute to innovation, and serve as centers of excellence across industries. This address will provide an insightful overview of the current landscape, the challenges, and opportunities for GCCs, and the impact they can have on an increasingly interconnected and complex global economy.

Speaker:

Sanjeev Gupta, CEO, KDEM

10:15 – 10:50
Inaugural Panel Discussion: The GCC Transformation: Evolving to Innovation Powerhouses

This session will explore the evolution of GCCs, highlighting their shift from merely supporting business operations to leading key strategic initiatives, from fostering innovation to enhancing customer experience. By examining the changing landscape of global business and technology, this session will provide insights into the essential role GCCs play in shaping the future of organizations in a rapidly evolving global economy.

Understand the key stages in the evolution of GCCs and their expanded role in driving innovation and growth.
Learn how GCCs are now essential in supporting business transformation through technology, talent, and agility.
Gain insights into the challenges and opportunities for GCCs as they transition from operational hubs to strategic partners in their organizations.

Speakers:

Krishna Peesapati, Co-founder, Director – Strategy & Operations, Covalense Global
Lalitha Indrakanti, CEO, Jaguar Land Rover Technology and Business Services India
Sourabh Gupta, Digital Program Leader – APAC, Raytheon Technologies
Vineet Dwivedi, Global Head, Alcon

Moderator:

Gaurav Gupta, Partner, Deloitte India

10:50 – 11:00
Partner Presentation: Reimagining leadership in the era of AI and automation

Speaker:

Bhaskar Roy, Client Partner - APAC, Fractal.AI

11:00 – 11:35
Panel Discussion: Leadership in Action: India’s GCCs as a Catalyst for Positive Top-Line Impact in Global Enterprises

This fireside chat will focus on the role of HR in enabling GCCs to become leadership sandboxes, where future-ready skills are cultivated, decision-making is accelerated, and leaders are equipped to deliver top-line impact. Join us to learn how HR strategies can transform GCCs into talent hubs, driving enterprise success on a global scale.

Speakers:

Dinesh Murugesan, VP – GES HR, DSM-Firmenich
Rajesh Bharatiya, Co-founder and CEO, PEOPLEFY
Seshan Vaidyanathan, SVP, Technology and India GCC, Lululemon
Venkat Kumar Siddineni, Principal Consultant Business Support , KONE Elevator India Pvt. Ltd . Former Director - Head KONE Business Services.
Vijay Srinivasan, Global Head of Solutions and Offerings, Randstad Digital

Moderator:

Shweta Kumari, Partner, Deloitte India

11:35 – 11:45
Partner Presentation: Axis Bank

Speaker:

Nitin Anand, Business Development Head India , Multinational Corporations, Axis Bank

11:45 - 12:25
Panel Discussion: The Digital Road Ahead: What’s Next in Tech Evolution?

This session will focus on the pivotal role of digital transformation within GCCs, with an emphasis on harnessing the power of emerging technologies like artificial intelligence, cloud computing, the Internet of Things (IoT), and robotic process automation (RPA). It will discuss strategies for implementing these technologies, challenges in scaling digital projects across regions, and future-proofing GCCs against rapid technological changes. Successful examples of GCC-led innovation and lessons learned.

Speakers:

Aneelkumar Savalagi, Global Chapter Leader - ICC, DD&T, Takeda Innovations India
Ankit Agarwal, Director- Engineering Operations, Qualcomm India
Anuradha Balasubramaniam, Senior Vice President - Head Global Business Process, FIS
George Inasu, Managing Director and Country Head, Fidelity National Financial India
Mayur Purandar, Vice President, Omni-Channel Merchandising Technology, Lowe’s India
Srikanth Ramasubramanian, SVP, IT (Transformation Business), Axis Bank

Moderator:

Rohan Lobo, Partner, Deloitte India

12:25 – 12:50
Expert’s Chat: Breakthroughs or bottlenecks? How GCCs Enhance Global Life Sciences Strategies.

This insightful fireside chat will explore the pivotal role of Global Capability Centers (GCCs) in advancing life sciences. Industry leaders will discuss whether GCCs serve as catalysts for breakthrough innovations or face bottlenecks in driving global strategies.

Unique contributions of GCCs in research, development, and operational efficiency
Highlighting their impact on accelerating global life sciences advancements and improving healthcare outcomes.

Speakers:

Anil Kumar M, Senior Director & Site Leader, Baxter R&D Bengaluru
John Dawber, Corporate Vice President & Managing Director, Novo Nordisk
Samim Brahma, Head, Biogen Capability Center India
Rishi Seth, Senior Director – APAC, Fractal.AI

Moderator:

Joydeep Ghosh, Partner, Deloitte India

12:50 – 14:00
Networking Lunch

14:00 – 14:20
Trilogue: The FS GCC Playbook - Harvesting Opportunities and Navigating Threats

In an era of rapidly evolving financial regulations, Global Capability Centers (GCCs) in Financial Services (FS) must navigate an increasingly complex compliance landscape. This fireside chat will explore:

Key regulatory challenges impacting FS GCCs globally
Best practices for risk management and governance to stay ahead of compliance shifts
How AI and digital transformation are reshaping compliance strategies
Real-world insights from industry leaders on maintaining agility in a volatile environment

Speakers:

Sunil Mudgal, HRBP APAC & India, State Street
Vikash Sharma, Senior Vice President, IT Division Executive, FIS

Moderator:

Prashant Choudhary, Partner, Deloitte India

14:20 – 14:30
Partner Presentation: Real-Time Real Estate: How Data Enables GCCs To Scale

Speaker:

Shweta Sawhney, CEO and Founder, Altre Digital

14:30 - 14:40
In Conversation: Global Compliance or Global Chaos? Navigating Risk Management Strategies for GCCs

The session will provide insights into managing compliance across different regions, addressing the challenges of cybersecurity, data privacy, labor laws, taxation, and environmental regulations. It will also examine the risks associated with operating in multiple countries and regions, and how GCCs can adopt proactive strategies to mitigate these risks while ensuring operational efficiency.

Speaker:

Karnikeya Budhwar, Head of Group Continuity Risk, ANZ Bank

Moderator:

Jayant Saran, Partner, Deliotte India

14:40 – 14:50
Partner Presentation: Build to Scale- Tech Landscape for GCCs

Speaker:

Sanjay Saha, Head – (Key Accounts Management), Redington

14:50 - 15:20
Fireside Chat: Expanding Horizons: Real Estate Dynamics for GCCs in India’s Satellite Cities

This session explores the complex real estate dynamics that GCCs face when expanding into India’s satellite cities. It will cover both the opportunities, such as cost advantages and access to emerging talent, and the challenges, including infrastructure and ecosystem development. Discover how GCCs can navigate these dynamics to drive global competitiveness and local growth in a glocalized world.

Speakers:

Arpit Mehrotra, Managing Director, Office Services, Colliers India
Malahar Pinnelli, VP & Country Leader, 7-Eleven Global Solution Center – India
Nisarg Acharya – Head, Commercial Dept, GIFT City

Moderator:

Abhijataya Kumar, Partner, Deloitte India

15:20 – 15:30
In Conversation: Decoding India’s Tax Maze: India’s Tax Benefits for GCC Expansion

Speaker:

Mrinal Shankar, Senior Manager, ABB

Moderator :

Manisha Gupta, Partner, Deloitte India

15:30 - 16:00
Panel Discussion: Generative AI: Redefining Efficiency for GCCs

This session is a deep dive into the synergy of Generative AI and how it is transforming GCCs into agile, efficient entities in a glocalized business environment. It will address the challenges of adoption, strategies for successful integration, and the tangible benefits businesses can achieve.

Speakers:

Dr. Allen Roy, Head of Analytics , Mashreq Global Network
Anand Chandra, SVP – Banking & Financial Services, Bounteous x Accolite
Rakesh Rajora, Global CIO, Group GBS Information Technology, CMA CGM
Sanjay Sikdar, Vice President - Global delivery Centre head, Samsung SDS

Moderator:

Moumita Sarkar, Partner, Deloitte India

16:00 – 16:15
Chief Guest Address: Empowering India's GCCs: Leveraging Technological Innovation for Global Competitiveness

This address will highlight how emerging technologies, R&D investments, talent upskilling, and policy support can further strengthen India's position as a global tech hub. By embracing cutting-edge digital solutions, sustainability practices, and a culture of innovation, India’s GCCs can continue to lead the future of enterprise transformation, ensuring long-term competitiveness in an increasingly digital and interconnected world.

Speaker: