ET Now GCC Summit 2024 | Delhi | Disrupt, Lead & Excel

Disrupt, Lead, Excel: GCCs and Bharat’s Journey

Insights into the GCC Landscape

Home to over 1,800 GCCs employing more than 1.3 million people, India plays a significant role in economic growth, providing quality jobs and contributing to GDP. Cities like Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune, and Chennai are prime destinations, offering a conducive environment for these innovation hubs, further establishing India as a leader in the global business landscape.

With its established credentials as an outsourcing and offshoring center, especially in technology, more global companies are turning to India to fuel their next growth phase.The services sector’s rapid evolution is propelling the country to the forefront of tech-driven innovation, making Global Capability Centers (GCCs) pivotal for transformation, business strategies, and new technologies while also encompassing essential functions such as finance, human resources, IT, customer service, research and development.

The Rise of Global Capability Centers in Delhi

Delhi is increasingly becoming a hotspot for Global Capability Centers established by multinational companies, driven by strategic advantages. The region offers a large, highly skilled workforce in fields like IT, engineering, finance, and analytics, supported by institutions such as IIT Delhi. Its world-class infrastructure features modern office spaces, business parks, and efficient transportation networks, including international airports and metro systems, making it ideal for global operations. Additionally, lower operating costs compared to cities like Mumbai enhance its attractiveness. With a strong focus on digital transformation, Delhi NCR is positioning itself as a prime destination for GCCs driving global digital initiatives, solidifying its role in the international business landscape.

Our Journey of Excellence

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Testimonials

The Global Capability Center Summit was outstanding. Featuring a panel with over 250 years of combined experience, the event offered invaluable insights and discussions from top experts and policymakers. A truly unique and impactful experience.

Rohan Lobo

Partner, Deloitte India

I found the summit outstanding, with impressive speakers and open sharing of thought leadership. The vision for GCCs to evolve into global centers of excellence and drive innovation was inspiring.

Saurabh Singhal

Chief Commercial Officer and Chief Fintech Officer, GIFT City

The Summit was a fantastic platform for engaging with the GCC community and discussing property and infrastructure development, technology interfaces, and creating excellent workspaces for GCCs in India.

Aman Kapoor

CEO, Airport Land Development, GMR Airports Limited

ET Edge GCC Summit 2024

The ET Edge GCC Summit Delhi Edition 2024 promises to be a transformative gathering. It will assemble leaders spanning diverse industries for engaging discussions and the exchange of ideas. The primary goal is to drive the sector forward through insightful dialogue. This summit aims to deeply explore the trajectory of the GCCs. It seeks to uncover the key factors contributing to its success and emphasizes the importance of enterprises being future ready.

Through keynote addresses, panel discussions, and fireside chats the summit aims to provide the attendees with invaluable insights. These exchanges are designed to advance the GCC sector by fostering collaboration and knowledge exchange. This summit endeavours to chart a course toward sustained growth and innovation in Global Capability Centres. It underscores the significance of leveraging collective expertise to propel the sector into the future. The ET Edge GCC Summit Delhi Edition 2024 will serve as a pivotal event for industry leaders, policymakers, and stakeholders. It will illuminate opportunities and challenges while highlighting the city’s role as a hub for GCC innovation and excellence.

Sectors In The Spotlight

IT

Real Estate

Regulatory-and-Compliance-Considerations

Technology

Workforce

Software and Technology companies

Banking & Financial Services companies

Energy and Chemicals companies

Pharma and Life Science companies

Retail companies

Manufacturing companies

Consumer Goods companies

Media and Publishing companies

Network with Leaders Driving the Future of GCCs

MD

CEO

CIO

CTO

CISO

CHRO

COO

President

Site Leaders

Global Head

Vice President

Executive Directors

Digital Transformation Leader

What’s on the Horizon

Knowledge Sharing

Facilitate knowledge exchange and best practice sharing among GCC leaders, practitioners, and industry experts.

Thought Leadership

Provide a platform for thought leaders to discuss emerging trends, challenges, and opportunities shaping the future of GCCs.

Talent Development

Address talent management challenges and opportunities in attracting, retaining, and developing skilled professionals for GCCs.

Innovation and Transformation

Explore innovative strategies, technologies, and practices driving transformation and innovation within GCCs.

Networking and Collaboration

Foster networking opportunities and collaboration among GCC professionals, service providers, and ecosystem partners.

Objectives

Knowledge Sharing

Facilitate knowledge exchange and best practice sharing among GCC leaders, practitioners, and industry experts.

Thought Leadership

Provide a platform for thought leaders to discuss emerging trends, challenges, and opportunities shaping the future of GCCs.

Networking and Collaboration

Foster networking opportunities and collaboration among GCC professionals, service providers, and ecosystem partners.

Innovation and Transformation

Explore innovative strategies, technologies, and practices driving transformation and innovation within GCCs.

Talent Development

Address talent management challenges and opportunities in attracting, retaining, and developing skilled professionals for GCCs.

Speakers

Aditi Shukla

Head of Shared Services India and Country Head India
AXA XL

Eva James

VP / Technology Head
RNTBCI

Nitin Jain

Executive Director & CEO
Welspun Global Services

Agenda

09:00 – 09:55
Registration

09:55 – 10:00
Welcome Address

10:00 – 10:15
Guest of Honor Address: Beyond $5 Trillion: How GCCs are Powering India's Future-Ready Economy

This address will focus on policy support, incentives, and infrastructure that make India a global hub for innovation and business solutions, emphasizing reforms that enhance ease of doing business, setting up manufacturing plants and promote sustainable GCC expansion.

10:15 – 10:25
Special Address: HCLTech

10:25 – 11:05
Inaugural Panel Discussion: A Blueprint for Success: Transforming India into the World's GCC Hub

This panel will delve into the strategic imperatives propelling Global Capability Centers (GCCs) in India toward becoming a pivotal hub for global business operations and setting up manufacturing plants. Industry leaders will engage in discussions on critical factors such as innovation, talent management, digital transformation, and operational efficiency. This discussion aims to provide a comprehensive blueprint for GCCs to navigate the evolving landscape and contribute significantly to India’s position as the world’s leading GCC hub.

Points of Discussion:

Expanding GCCs into, R&D, product development and manufacturing.
Using AI, IoT, and robotics to enhance operations and manufacturing.
Boosting efficiency and reducing costs at scale.
Government support: reforms, incentives, ease of business.
GCCs leading ESG in supply chains and manufacturing.
GCCs' role in shaping the global economy.

Speakers:

Chirag Buch, Global Service Delivery Leader, Marsh McLennan
Aditi Shukla, Head of Shared Services India and Country Head India, AXA XL
HCLTech

Moderator: Deloitte

11:05 – 11:35
Fireside Chat: GCCs in India: Innovating Locally, Impacting Globally

This session will explore how GCCs in India are transforming from cost centers into strategic hubs of innovation. Panellists will discuss driving innovation in People, Process, and Product, leveraging India’s talent and technology to create impactful global strategies. By focusing on local innovation while delivering global solutions, GCCs are establishing themselves as key players in the international business landscape.

Points of Discussion:

Innovation as a Strategic Imperative: Understanding the shift from cost reduction to value creation for GCCs.
Technological Advancements: Impact of emerging technologies on GCC operations and innovation initiatives.
GCCs in India are contributing to global business strategies and competitive advantage.
Successful examples of GCC-led innovation and lessons learned.

Speakers:

Ashish Nayyar, Co- Head India, OakNorth
Eva James, VP / Technology Head, RNTBCI

Moderator: Deloitte

11:35 – 11:45
Partner Presentation: GMR

11:45 - 12:15
Panel Discussion: The Digital Revolution: Transforming GCCs through Advanced Data Centers and AI Technologies

Explore how the digital revolution is reshaping GCC operations, the role of advanced data centers in supporting this transformation, and the potential of AI to revolutionize business strategies.

Key Discussion Points:

The Impact of Digitalization on GCCs
The Role of Advanced Data Centers
AI and Machine Learning
Challenges and Opportunities

Speakers:

Rajesh Puneyani, Vice President & Managing Director, Kenvue Solutions India
Amit Talwar, Director of IT and Center Head for AGCO Corporation’s Digital Capabilities Center in India, AGCO Corporation
HCLTech

Moderator: Deloitte

12:15 – 12:25
Special Address:

12:25 – 12:50
Trilogue: Space Matters: Adapting Real Estate Strategies for the GCC Advantage

This panel will debate the pros and cons of GCCs opting for co-working spaces versus dedicated facilities. Experts will weigh factors like cost, flexibility, collaboration opportunities, and long-term sustainability to help guide this key decision.

Points of Discussion

Flexibility vs. control in space usage.
Cost Considerations & Collaboration Opportunities
Scalability and viability of each setup.
City Tier Considerations (Tier 1 v/s Tier 2, 3, 4)
Government Regulations and Incentives
Future Trends and Adaptability

Speakers:

GMR
Smartworks

Moderator: Deloitte

12:50 – 13:00
Partner Presentation: Axis Bank

13:00 – 14:00
Networking Lunch

14:00 – 14:45
Panel Discussion: Winning the War for Talent: GCC Strategies for Aligning Talent with Corporate Culture

Discussion on talent acquisition challenges in India, best practices for effective talent acquisition and retention strategies for GCCs. The session will focus on navigating the complexities of hiring in competitive markets, building strong talent pipelines, and fostering a culture of growth.

Points of Discussion

Understanding Talent Acquisition Challenges.
Effective Talent Acquisition Strategies.
Strategies to retain top talent, such as competitive compensation, career development opportunities, and fostering a positive work culture.
Aligning Talent with Corporate Culture.
Building Talent Pipelines.

Speakers:

Nitin Jain, Executive Director & CEO, Welspun Global Services
Ruchi Mago, Head of HR and employee experience, Orange Business

Moderator: Deloitte

14:45 – 14:55
Special Address: Decoding India’s Tax Maze: India’s Tax Benefits for GCC Expansion

This session will explore how GCCs can effectively navigate India’s complex tax environment to unlock growth opportunities. It will focus on the array of tax benefits available, such as SEZ exemptions, deductions for R&D activities, and government incentives aimed at fostering investment. It will provide practical insights on how GCCs can maximize these benefits to
scale operations, reduce tax liabilities, and enhance profitability while ensuring compliance with India’s evolving tax framework.

14:55 – 15:25
Fireside: The Three Pillars of Global Success: A Deep Dive into International Transactions, Compliance, and Risk Mitigation

This engaging session focuses on international transactions, compliance, and risk mitigation, highlighting best practices and strategies. Discover how organizations can navigate complexities and foster sustainable growth in today’s interconnected global marketplace.

Key Discussion Points:

Complexities of cross-border transactions, including currency exchange, invoicing, and payment methods.
Importance of adhering to international regulations and standards, such as anti-corruption laws, data privacy regulations, and trade compliance.
Strategies for managing various risks associated with international transactions, including political risk, currency risk, and operational risk.
Delving into the tax implications of international transactions

Speakers:

Amit Dubey, Director, Airbnb Global Capability Centre
Axis Bank

Moderator: Deloitte

15:25 – 15:40
Special Address: Bharat’s GCC Ecosystem : Navigating Market Dynamics

15:40 – 16:00
Case study

16:00 – 16:05
Closing Remarks by ET Edge

This is a tentative agenda & subject to change*

Partners

Presenting Partner

Media Partners

Education Partner

Business Insights Partner

Conceptualized & Executed By

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Secure your place among industry leaders at HCLTech presents 6th Edition of ET Edge GCC Summit 2024, a transformative gathering where ideas are exchanged and futures-ready enterprises are forged.