ET Now GCC Summit 2024 | Delhi | Disrupt, Lead & Excel

Disrupt, Lead, Excel: GCCs and Bharat’s Journey

Insights into the GCC Landscape

Home to over 1,800 GCCs employing more than 1.3 million people, India plays a significant role in economic growth, providing quality jobs and contributing to GDP. Cities like Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune, and Chennai are prime destinations, offering a conducive environment for these innovation hubs, further establishing India as a leader in the global business landscape.

With its established credentials as an outsourcing and offshoring center, especially in technology, more global companies are turning to India to fuel their next growth phase.The services sector’s rapid evolution is propelling the country to the forefront of tech-driven innovation, making Global Capability Centers (GCCs) pivotal for transformation, business strategies, and new technologies while also encompassing essential functions such as finance, human resources, IT, customer service, research and development.

The Rise of Global Capability Centers in Delhi

Delhi is increasingly becoming a hotspot for Global Capability Centers established by multinational companies, driven by strategic advantages. The region offers a large, highly skilled workforce in fields like IT, engineering, finance, and analytics, supported by institutions such as IIT Delhi. Its world-class infrastructure features modern office spaces, business parks, and efficient transportation networks, including international airports and metro systems, making it ideal for global operations. Additionally, lower operating costs compared to cities like Mumbai enhance its attractiveness. With a strong focus on digital transformation, Delhi NCR is positioning itself as a prime destination for GCCs driving global digital initiatives, solidifying its role in the international business landscape.

Our Journey of Excellence

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Our Journey of Excellence

Editions

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Partners

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Speakers

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Delegates

ET Edge GCC Summit 2024

The ET Edge GCC Summit Delhi Edition 2024 promises to be a transformative gathering. It will assemble leaders spanning diverse industries for engaging discussions and the exchange of ideas. The primary goal is to drive the sector forward through insightful dialogue. This summit aims to deeply explore the trajectory of the GCCs. It seeks to uncover the key factors contributing to its success and emphasizes the importance of enterprises being future ready.

Through keynote addresses, panel discussions, and fireside chats the summit aims to provide the attendees with invaluable insights. These exchanges are designed to advance the GCC sector by fostering collaboration and knowledge exchange. This summit endeavours to chart a course toward sustained growth and innovation in Global Capability Centres. It underscores the significance of leveraging collective expertise to propel the sector into the future. The ET Edge GCC Summit Delhi Edition 2024 will serve as a pivotal event for industry leaders, policymakers, and stakeholders. It will illuminate opportunities and challenges while highlighting the city’s role as a hub for GCC innovation and excellence.

Sectors In The Spotlight

IT

Real Estate

Regulatory-and-Compliance-Considerations

Technology

Workforce

Software and Technology companies

Banking & Financial Services companies

Energy and Chemicals companies

Pharma and Life Science companies

Retail companies

Manufacturing companies

Consumer Goods companies

Media and Publishing companies

Network with Leaders Driving the Future of GCCs

MD

CEO

CIO

CTO

CISO

CHRO

COO

President

Site Leaders

Global Head

Vice President

Executive Directors

Digital Transformation Leader

What’s on the Horizon

Knowledge Sharing

Facilitate knowledge exchange and best practice sharing among GCC leaders, practitioners, and industry experts.

Thought Leadership

Provide a platform for thought leaders to discuss emerging trends, challenges, and opportunities shaping the future of GCCs.

Talent Development

Address talent management challenges and opportunities in attracting, retaining, and developing skilled professionals for GCCs.

Innovation and Transformation

Explore innovative strategies, technologies, and practices driving transformation and innovation within GCCs.

Networking and Collaboration

Foster networking opportunities and collaboration among GCC professionals, service providers, and ecosystem partners.

Speakers

Aditi Shukla

Head of Shared Services India and Country Head India
AXA XL

Gaurav Gupta

Partner and GCC Industry Leader
Deloitte India

Lalitha Indrakanti

CEO
Jaguar Land Rover Technology and Business Services India

Mamatha Madireddy

Head of GSC India
HSBC Digital Business Services

Rohit Jetly

Head of Platform Delivery Global Platform Solutions, Site Head India
Fidelity International

Saurabh Singh

India Business Head
HCLTech

Vineet Dwivedi

Global Head
Alcon Global Services

Abhijataya Kumar

Partner
Deloitte India

Abhishek Jain

Chief Commercial Officer- Airport Land Development
Delhi International Airport

Aditi Shukla

Head of Shared Services India and Country Head India
AXA XL

Ajit Nayak

Executive Vice President and Head India and Middle East
HCLTech

Akash Sharma

Head of Tax CoE
ANZ

Amit Dubey

Director
Airbnb Global Capability Centre

Amit Talwar

Country Director
India Leader at AGCO Corporation

Ashish Sachdeva

Senior director finance
Midland Credit

Brejesh Chalill

Executive Vice President
Axis Bank

Chandan Gupta

Business Unit Head - Colocation
Web Werks | Iron Mountain Data Centers

Chirag Buch

Global Service Delivery Leader
Marsh McLennan

Eva James

VP / Technology Head
RNTBCI

Gaurav Gupta

Partner and GCC Industry Leader
Deloitte India

Harish Kukreja

CHRO
Ameriprise

Kapil Sapra

Vice President, Global Services
Fiserv

Manisha Gupta

Partner
Deloitte India

Nitin Jain

Executive Director & CEO
Welspun Global Services

Payal Aggarwal

Partner
Deloitte India

Rajesh Mani

GCC Head
MasterCard

Rajesh Puneyani

Vice President & Managing Director
Kenvue Solutions India

Rampal Singh

SVP & Global Business Head – Hybrid Cloud Business Unit
HCLTech

Rohan Lobo

Partner
Deloitte India

Roop Kaistha

Regional Managing Director, APAC
AMS

Ruchi Mago

Head of HR and employee experience
Orange Business

Sandeep Dutta

Chief Practice Officer – Asia-Pacific & Middle East region
Fractal Analytics

Sanjay Choudhary

Founder & CEO
Incuspaze

Saurabh Singh

India Business Head
HCLTech

Shweta Kumari

Partner
Deloitte India

Sushant Bhushan

Head of India Business Centre
Circle K

Agenda

09:00 – 09:55
Registration

10:10 – 10:15
Welcome Address

10:15 – 10:30
Special Address: The Rise of GCC’s in India: A Transformational Journey

Speaker:

Ajit Nayak, Executive Vice President and Head India and Middle East, HCLTech

10:30 – 11:10
Inaugural Panel Discussion: A Blueprint for Success: Transforming India into the World's GCC Hub

This panel will delve into the strategic imperatives propelling Global Capability Centers (GCCs) in India toward becoming a pivotal hub for global business operations. Industry leaders will engage in discussions on critical factors such as innovation, talent management, digital transformation, and operational efficiency. This discussion aims to provide a comprehensive blueprint for GCCs to navigate the evolving landscape and contribute significantly to India’s position as the world’s leading GCC hub.

Points of Discussion:

Expanding GCCs into, R&D, product development and manufacturing.
Using AI, IoT, and robotics to enhance operations and manufacturing.
Boosting efficiency and reducing costs at scale.
Government support: reforms, incentives, ease of business.
GCCs leading ESG in supply chains and manufacturing.
GCCs' role in shaping the global economy.

Speakers:

Saurabh Singh, India Business Head, HCL Tech
Aditi Shukla, Head of Shared Services India and Country Head India, AXA XL
Chirag Buch, Global Service Delivery Leader, Mercer
Rajesh Mani, SVP, Head of Asia Pacific Technology Hubs, MasterCard
Vivek Gaur, Country Head & Managing Director, Colt

Moderator:

Rohan Lobo, Partner, Deloitte India

11:10 – 11:20
Partner Presentation: Accelerating AI Advantage: How Enterprises Can Accelerate AI Advantage and Reap Benefits

Speaker:

Sandeep Dutta, Chief Practice Officer – Asia-Pacific & Middle East region, Fractal Analytics

11:20 - 11:55
Panel Discussion: GCCs in India: Innovating Locally, Impacting Globally

This session will explore how GCCs in India are transforming from cost centers into strategic hubs of innovation. Panellists will discuss driving innovation in People, Process, and Product, leveraging India’s talent and technology to create impactful global strategies. By focusing on local innovation while delivering global solutions, GCCs are establishing themselves as key players in the international business landscape.

Points of Discussion:

Innovation as a Strategic Imperative: Understanding the shift from cost reduction to value creation for GCCs.
Technological Advancements: Impact of emerging technologies on GCC operations and innovation initiatives.
GCCs in India are contributing to global business strategies and competitive advantage.
Successful examples of GCC-led innovation and lessons learned.

Speakers:

Anil Kumar M., Senior Director, Site Leader, Baxter International Inc.
Eva James, VP / Technology Head, RNTBCI
Gaurav Kalia - Global Leader, Enterprise Transformation Office at The Chemours Company
Kapil Sapra, Vice President, Global Services, Fiserv
Sushant Bhushan, Head of India Business Centre, Circle K

Moderator:

Payal Aggarwal, Partner, Deloitte India

11:55 – 12:05
Partner Presentation: Aerocity, GMR

Speaker:

Abhishek Jain, Chief Commercial Officer- Airport Land Development, Delhi International Airport

12:05 – 12:30
Focused Perspectives: Winning the War for Talent: GCC Strategies for Aligning Talent with Corporate Culture

Discussion on talent acquisition challenges in India, best practices for effective talent acquisition and retention strategies for GCCs. The session will focus on navigating the complexities of hiring in competitive markets, building strong talent pipelines, and fostering a culture of growth.

Points of Discussion:

Understanding Talent Acquisition Challenges.
Effective Talent Acquisition Strategies.
Strategies to retain top talent, such as competitive compensation, career development opportunities, and fostering a positive work culture.
Aligning Talent with Corporate Culture.
Building Talent Pipelines.

Speakers:

Harish Kukreja CHRO Ameriprise
Nitin Jain, Executive Director & CEO, Welspun Global Services
Roop Kaistha, Regional Managing Director, APAC, AMS
Ruchi Mago, Head of HR and employee experience, Orange Business

Moderator:

Shweta Kumari, Partner, Deloitte India

12:30 - 12:50
Trilogue: Space Matters: Adapting Real Estate Strategies for the GCC Advantage

This panel will debate the pros and cons of GCCs opting for co-working spaces versus dedicated facilities. Experts will weigh factors like cost, flexibility, collaboration opportunities, and long-term sustainability to help guide this key decision.

Points of Discussion

Flexibility vs. control in space usage.
Cost Considerations & Collaboration Opportunities
Scalability and viability of each setup.
City Tier Considerations (Tier 1 v/s Tier 2, 3, 4)
Government Regulations and Incentives
Future Trends and Adaptability

Speakers:

Abhishek Jain, Chief Commercial Officer- Airport Land Development, Delhi International Airport
Sanjay Choudhary, Founder & CEO, Incuspaze

Moderator:

Abhijataya Kumar, Partner, Deloitte India

12:50 – 13:00
Partner Presentation: Global Capability Centers – The India Story

Speaker:

Nitin Anand, Director, Axis Bank

13:00 – 14:00
Networking Lunch

14:00 – 14:35
Panel Discussion: The Digital Revolution: Transforming GCCs through Advanced Data Centers and AI Technologies

Explore how the digital revolution is reshaping GCC operations, the role of advanced data centers in supporting this transformation, and the potential of AI to revolutionize business strategies.

Key Discussion Points:

The Impact of Digitalization on GCCs
The Role of Advanced Data Centers
AI and Machine Learning
Challenges and Opportunities

Speakers:

Rampal Singh, SVP, Global Business Head - Hybrid Cloud, Application Operation and Mainframe Services, HCLTech
Amit Talwar, Country Director, India Leader, AGCO Corporation
Chandan Gupta, Business Unit Head – Colocation, Web Werks | Iron Mountain Data Center
Nikhil Sehgal, CTO, Colt
Rajesh Puneyani, Vice President & Managing Director, Kenvue Solutions India

Moderator:

Rohan Lobo, Partner, Deloitte India

14:35 – 14:45
In Conversation: Decoding India’s Tax Maze: India’s Tax Benefits for GCC Expansion

This session will explore how GCCs can effectively navigate India’s complex tax environment to unlock growth opportunities. It will focus on the array of tax benefits available, such as SEZ exemptions, deductions for R&D activities, and government incentives aimed at fostering investment. It will provide practical insights on how GCCs can maximize these benefits to
scale operations, reduce tax liabilities, and enhance profitability while ensuring compliance with India’s evolving tax framework.

Speaker:

Aakash Sharma, Head of Tax CoE, ANZ

Moderator:

Manisha Gupta, Partner, Deloitte India

14:45 – 15:20
Experts’ Forum: The Three Pillars of Global Success: A Deep Dive into International Transactions, Compliance, and Risk Mitigation

This engaging session focuses on international transactions, compliance, and risk mitigation, highlighting best practices and strategies. Discover how organizations can navigate complexities and foster sustainable growth in today’s interconnected global marketplace.

Key Discussion Points:

Complexities of cross-border transactions, including currency exchange, invoicing, and payment methods.
Importance of adhering to international regulations and standards, such as anti-corruption laws, data privacy regulations, and trade compliance.
Strategies for managing various risks associated with international transactions, including political risk, currency risk, and operational risk.
Delving into the tax implications of international transactions

Speakers:

Amit Dubey, Director, Airbnb Global Capability Centre
Anuja Bhargava, Head of GC operations, Fidelity International
Ashish Sachdeva - senior director finance, Midland Credit
Brejesh Chalill, Executive Vice President, Axis Bank

Moderator:

Jayant Saran, Partner, Deloitte India

15:20 – 15:30
Partner Presentation: The Backbone of Digital Transformation: Advanced Data Centers Driving GCC Growth

Speaker:

Chandan Gupta, Business Unit Head – Colocation, Web Werks | Iron Mountain Data Center

15:40 – 16:00
Felicitations

16:00 - 16:05
Closing Remarks by ET Edge

This is a tentative agenda & subject to change*

Partners

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Exclusive Banking Partner

Workspace Partner

Talent Partner

Associate Partner

Supporting Associations

Media Partners

Education Partner

Business Insights Partner

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