The past decade or more had been the germination bed of innovation in various sectors mostly dominated by innovation in technology. While digital transformation has been a key enabler for transformation of businesses across domains and accelerating growth of organisations, GCCs are playing a key role in helping global banks to innovate and improve their profit margins and are set to position themselves as leaders in the global banking industry.

New age technologies as Artificial Intelligence, Machine Learning are massively adopted to improve organisation’s efficiency, productivity, customer service and experience in turn bringing out great profitability in the highly competitive global market, which are solely managed by GCCs as they work on a close network of dedicated technology centres and Centre of Excellence (CoEs) having workforce of about 5000 to 20000 people globally.