The pandemic is catalyzing digital transformation across business models, channels and touch points. Underlying this shift is the need to become an agile organization and stay relevant to one’s customers base.

Banking industry has changed over the past few years. Digital banking is seen emerging with heightened consumer demands for more efficient ways. This involves access to banking records and complete financial transactions outside of local branches. The current scenario has accelerated the adoption of digital technologies which has a far-reaching effect on the larger financial ecosystem.